cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Re: error 0x80096010 while installing

Helpful | Level 5

but it works after windows update to current version. i just need to reinstall dropbox, and after uninstalling can't install dropbox again.

Highlighted

Re: error 0x80096010 while installing

Dropboxer
Dropboxer
If you’ve returned to Windows 1803 or 1809, and you’re still unable to install the Dropbox desktop application, did you try all the steps in my previous post with the advanced reinstall?
 
Do you still get the same error message?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: error 0x80096010 while installing

Helpful | Level 5

i can't rollback to older version, but try advanced reinstall and still getting error message, maybe installer have comman line options for debug logging?

Highlighted

Re: error 0x80096010 while installing

Dropboxer
Dropboxer
The installer logs should be visible in either one of these locations:
 
 
%LOCALAPPDATA%\Dropbox\installer\l
%APPDATA%\Dropbox\installer\l
 
 
Copying and pasting them into File Explorer will take you directly to that location. 
 
Perhaps you could post a small section of that log, excluding any personal info (locations etc)

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: error 0x80096010 while installing

Dropboxer
Dropboxer
I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: error 0x80096010 while installing

Explorer | Level 4
Same problem here.
Highlighted

Re: error 0x80096010 while installing

New member | Level 2
New member | Level 2
Same problem here
Highlighted

Re: error 0x80096010 while installing

New member | Level 2
New member | Level 2
Me too
Highlighted

Re: error 0x80096010 while installing

New member | Level 2
New member | Level 2
Yep.. Seems to be an insider build issue. While the Dropbox application did work fine, the install itself does not, e.g. I upgraded to the newest insider build and had no issues, but I had to format my system, and now I cannot install!
Highlighted

Re: error 0x80096010 while installing

Explorer | Level 4

I have the same problem with Windows 10 Insider Preview 18329.1. The error message says that Dropbox-Update couldn't be installed due to error code 0x80096010.

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Need more support?