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Error 0x80096010 while installing on Windows Insider Build 1903

New member | Level 2
New member | Level 2

i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance

2 Accepted Solutions

Accepted Solutions
Highlighted

Re: error 0x80096010 while installing

Dropboxer
Dropboxer
Hang on, I’m noticing a pattern here. 
 
Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
 
From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
 
While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
 
If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: error 0x80096010 while installing

Dropboxer
Dropboxer
I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

28 Replies 28
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Re: error 0x80096010 while installing

Dropboxer
Dropboxer
Hi Kishan, this appears to be a generic Windows error message.
 
The first thing I’d recommend is to ensure that your Windows installation is fully updated to ensure this isn’t something that was fixed previously.
 
Secondly, try an advanced reinstall of the app to clear any old installation attempts.
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: error 0x80096010 while installing

New member | Level 2
New member | Level 2
This is a error of dropbox application, install without give admin permissions. The application will have some problems but it can be used, I have already contacted the support.
Highlighted

Re: error 0x80096010 while installing

Explorer | Level 4

not work, i try run install as admin on win 10 insider and always get error 0x80096010 

Highlighted

Re: error 0x80096010 while installing

Dropboxer
Dropboxer
Hi @protoror, make sure when you run the installer that you don’t right click the installer and ‘Run as administrator’, otherwise you’ll experience issues later.
 
Are you installing on a work or home computer? Have you tried temporarily disabling the antivirus software to ensure the installation progresses as normal?
 
Any details you can provide would be great!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: error 0x80096010 while installing

Explorer | Level 4

i try use web install, stable and beta no one cant run correctly (with admin or without admin)

IDK what need doing, no antivirus on this time, is work PC with domen/

Other software work good.

Highlighted

Re: error 0x80096010 while installing

Helpful | Level 5

have a same problem after i try reinstall dropbox. i use advanced reinstall guid, but it don't work for me.

 

currently i use win10 insider preview, at now it has 1903 version, 18323.1000 build

 

i'm try to use web installer and offline vesrion

 

 

 

Highlighted

Re: error 0x80096010 while installing

Dropboxer
Dropboxer
In order to investigate this matter further, @protoror, would it be okay if we message you at the email associated with your forum profile?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Highlighted

Re: error 0x80096010 while installing

Explorer | Level 4

sure

Highlighted

Re: error 0x80096010 while installing

Dropboxer
Dropboxer
Hang on, I’m noticing a pattern here. 
 
Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
 
From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
 
While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
 
If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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