Recently, I faced the Error 2 issue. When I opened Kaspersky Internet Security application, I was told to update Dropbox by its software updater. During the updating, my Dropox was disappeared suddenly. I opened Windows 10 Setting>Apps & features and couldn't find Dropbox application there. So that I re-installed Dropbox to the PC, but in vain. I tried to get help from Kaspersky, but their technician failed to install the Dropbox and found a post "Error 2 when installing" from the Community on 02-28-2018 12:11 PM. It was recommended to download/install Dropbox's Newest Stable Build (offline installer). I follow the link to install Dropox but same Error 2 occurred.
Hey there @PS7010; welcome to our Community!
Can you please let me know the exact OS and build of the affected device?
Have you tried the most recent version of our desktop app?
Version 110.4.458 just got out a little while ago.
Let me know how it goes.
Windows specifications of my computer as below:
Edition: Windows 10 Enterprise
OS build: 19041.264
Experience: Windows Feature Experience Pack 120.2202.130.0
Presently, my computer has been facing Windows Update problem nearly five months and I haven't tried the most recent version yet.
I shall install the proposed link and let you know the outcome later.
By the way, how can I install with no firewalls, antivirus programs. What step I should take before the installation.
Thank in advance.
You can just try disabling those programs before running the installer. If you're not sure how to do so, I would suggest doing a quick web search for the specific programs for the steps.
Looking forward to hearing how it goes!
In that case, could you create a brand new OS profile and try to install our desktop app there @PS7010?
Let us know how you get on!
Hi Walter / Daphne,
When I read other related Error 2 posts, I notice the following:
"Mind ensuring that there is no record of a Dropbox folder within any of the following locations:
I have to re-check my office computer and ensure that no Dropbox folder remains and re-do the off-line installation.
Hi Walter / Daphne,
When I searched Dropbox folder within %APPDATA% and %LOCALAPPDATA% in my office PC, I found the Dropbox folders and then removed them at once.
I turned off Kaspersky firewall and AVG anti-virus, then re-install the Version 110.4.458. Unluckily, the reinstallation failed again with the same Error 2 issue.
By the way, please advise how to create a brand new OS profile for trying to install Dropbox desktop app there.
Thanks for all the updates @PS7010; much appreciated!
You can find out how to create a new OS profile on your machine, here.
Let us know if it works there!
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