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Error 413 when uploading videos via iOS app

Error 413 when uploading videos via iOS app

ksb1
Explorer | Level 3

I have been using my iPhone to shoot videos for a long time now but all of a sudden, lately, I cannot upload to Dropbox. I have to go to iCloud and then copy it over. Is this going to be a permanent problem now?

1 Accepted Solution

Accepted Solutions

Re: Error 413 from my iPhone

Jane
Dropboxer
 
Let’s check what’s happening & we’ll take it from there; thanks for posting on the Dropbox Forum on this matter
 
Initially, it’s advisable to ensure that you’re running the latest Dropbox version of the app on your phone (90.2) & you’ve installed all latest OS updates. 
 
Following, have you attempted importing your video using the (+) button as a workaround? 
 
Last but not least, can you let me know how big is the file you’re unable to upload, so as to try & reproduce with you & see if I’m getting the same results on my end? 
 
I’ll be awaiting your next reply here, so as to work on a fix together. Until then, take care & I hope you have a happy Friday! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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View solution in original post

27 Replies 27

Re: Error 413 from my iPhone

Rich
Super User II
How are you uploading them to Dropbox? Are you using the Dropbox app on your phone, the website, etc.? What is the exact process you're using, step by step?

A 413 error usually refers to a size error, at least for most services (those error codes are generic).

Re: Error 413 from my iPhone

ksb1
Explorer | Level 3

I use my iPhone to shoot video. It has an upload to Dropbox that I have used for similar length videos. One other time I had it refuse but I did not get this error message. I do it every week and it worked last week but not yesterday.

Re: Error 413 from my iPhone

Rich
Super User II
Exact steps, please, as there are many ways to upload files to Dropbox, using both the official Dropbox app, the operating system of your phone, and third-party apps.

You shoot your video. In Apple's Camera app or a third-party app? Once you've recorded it, how are you uploading it?

Re: Error 413 from my iPhone

GP3
New member | Level 2

I have the same problem.  I shoot with my iPad camera, then from within the camera, select the video sharing options, and "Save to Dropbox."  This has always worked in the past.

Re: Error 413 from my iPhone

Sanchez
Dropboxer
Hey @GP3, welcome to our community! 

As Rich mentioned above, this is a generic error that usually has to do with size. Instead of sending it to your Dropbox through this 3rd-party app, you can use the plus button ( + ) within our app to add the video to your account. 

Have a great weekend :sunglasses:
 

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error 413 from my iPhone

healingspotpt
New member | Level 2

I get the same 413 error when trying to upload a video from iMovie to Dropbox.  I've been able to do it in the past with larger files than I'm attempting and I haven't been able to get the last 4 movies into Dropbox. Inside iMovie there is a "download" or "share" button and it gives "Save to Dropbox" as an option of location to save it to. It lets me select which folder inside my Dropbox folder to save it to, but gets hung up mid-way on the upload.  Any suggestions?

Re: Error 413 from my iPhone

Jane
Dropboxer
 
Let’s check what’s happening & we’ll take it from there; thanks for posting on the Dropbox Forum on this matter
 
Initially, it’s advisable to ensure that you’re running the latest Dropbox version of the app on your phone (90.2) & you’ve installed all latest OS updates. 
 
Following, have you attempted importing your video using the (+) button as a workaround? 
 
Last but not least, can you let me know how big is the file you’re unable to upload, so as to try & reproduce with you & see if I’m getting the same results on my end? 
 
I’ll be awaiting your next reply here, so as to work on a fix together. Until then, take care & I hope you have a happy Friday! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Error 413 from my iPhone

seanjohnsn
Explorer | Level 4

This is not an acceptable solution and solves nothing.

The problem still exist.  Uploading from imovie via ipad getting 413 error. Latest version of app, file size not larger than dropbox limits.

 

Re: Error 413 from my iPhone

ksb1
Explorer | Level 3

I gave up and simply share to iCloud. Then my VA accesses it from there and does the final editing. 

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