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Error Connection Timed out

GrandDuc
Explorer | Level 4

All the Windows PCs on my network this morning, regardless of version of Windows receive an ERR_CONNECTION_TIMED_OUT when trying to access www.dropbox.com. The OSX machines are fine. All receive IP (Address, DNS) info from DHCP server, all use same firewall that has no rules blocking outbound connections. I tried using Google DNS servers, same result. Does not seem to be a DNS issue as a ping to Dropbox from those PCs return the IP address correctly.
It is obviously something on my network, but why only the Windows machines?

 

 

1 Accepted Solution

Accepted Solutions

Re: Error Connection Timed out

Dropboxer
Dropboxer
Hey peeps! Thanks for checking back in here and glad to hear that the issue seems to be resolved for you. 
 
If the behavior persists for you though, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thank you! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

32 Replies 32

Re: Error Connection Timed out

Dropboxer
Dropboxer
Hi there @GrandDuc, sorry to hear that. 
 
Hmm.  Initially, could you please confirm for me if you’ve tried switching browsers or using incognito? Could you also try navigating directly to another tab on the website such as your Files tab?
 
Any additional info and screenshots (without personal info) of the behavior you’re seeing would be very helpful. Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Error Connection Timed out

GrandDuc
Explorer | Level 4

Different browsers, Incognito, different Windows versions on different PCs and the link you posted above, all same result.

ERR_CONNECTION_TIMED_OUT

Here is a Tracert result

upload_8866657646799914935.jpghttp://www.educalivres.com/tracert_dropbox.jpg

Re: Error Connection Timed out

Dropboxer
Dropboxer
Thanks for your swift reply and for the screenshot, @GrandDuc
 
I’ve sent you a ticket to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message. 
 
Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Error Connection Timed out

GrandDuc
Explorer | Level 4

Would it be possible to send it to a different email address? I don't have access to that email address, it belongs to an actual dropbox user, I am just internal support and don't actually use DropBox.

Re: Error Connection Timed out

GrandDuc
Explorer | Level 4

I have also now tried bypassing my entire network/firewall. I have connected a Windows 10 machine directly into my ISPs router, using one of my public IPs available to me and I have same result.

I have no issues accessing any other websites I try, other than www.dropbox.com

The issue is either my ISP or dropbox.com with packets originating from my ISP network

 

 

Re: Error Connection Timed out

Dropboxer
Dropboxer
Thanks for the additional info, @GrandDuc.
 
I’m afraid I’m only able to contact the email address connected to the Community profile here for security and privacy purposes. 
 
Nonetheless, you could always submit a ticket from your end directly to our Support team and then let me know the seven digit number ID associated with the ticket. 
 
Thanks again!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Error Connection Timed out

Data-SoilOptix New member | Level 2
New member | Level 2

I am experiencing the same issue on my Windows PC however do not have a problem connecting on the same network via the Android App.

Re: Error Connection Timed out

GrandDuc
Explorer | Level 4

Glad to hear we are not the only one. So, just to confirm, you are experiencing connection issues from only your Windows PC from the same network to Dropbox.com?

 

Re: Error Connection Timed out

GrandDuc
Explorer | Level 4

Also, who is your ISP?

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