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Error after Migrating to new Macbook

Error after Migrating to new Macbook

ustrucks
New member | Level 2

After Migrating my Macbook to a new Macbook using the Migration app I get an error opening the desktop app on my Macbook.

The Error says to contact support with the txt file attached but there seems to be no way to actually contact support?

 

Contents of the txt file below

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 117.4.378
bn.constants.WINDOWS_SHELL_EXT_VERSION: 47
bn.is_frozen: True
machine_id: 90ba6299-d6fa-5be5-bef1-08e80699e52b
pid: 937
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Thinusdebeer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Marthinus de Beer', pw_dir='/Users/Thinusdebeer', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Thinusdebeer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Marthinus de Beer', pw_dir='/Users/Thinusdebeer', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'liamdebeer', 'Thinusdebeer', 'karendebeer', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'liamdebeer', 'Thinusdebeer', 'karendebeer', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=80
     parent mode=0o40755 uid=0 gid=80
HOME: '/Users/Thinusdebeer'
appdata: '/Users/Thinusdebeer/.dropbox/instance1'
         real_path='/Users/Thinusdebeer/.dropbox/instance1'
                mode=0o40700 uid=502 gid=20
         parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/Thinusdebeer/Dropbox'
              real_path='/Users/Thinusdebeer/Dropbox'
                    mode=0o40700 uid=502 gid=20
              parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=502 gid=20
                parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/j3/x205bhgs74b1nqhp1lh_bdnw0000gp/T'
         real_path='/private/var/folders/j3/x205bhgs74b1nqhp1lh_bdnw0000gp/T'
                mode=0o40700 uid=502 gid=20
         parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 809, in wrapper
  File "dropbox/client/main.pyc", line 6490, in finish_dropbox_boot
  File "dropbox/client/main.pyc", line 5992, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5902, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 240, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 296, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 170, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 145, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 610, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 209, in __init__
  File "extensions/nucleus/nucleus_python.pyx", line 78, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

1 Reply 1

Re: Error after Migrating to new Macbook

Daphne
Dropboxer
Hi there @ustrucks, thanks for reaching out to us here!

Transferring apps using the migration service between devices isn't ideal, as you can redownload apps in most cases, especially if the devices are running different OS versions.

Can you try the steps here to do an advanced reinstall of the desktop app to see if that does the trick?

You don't need to take any action on the local Dropbox folder, only reinstalling the app itself.

Let me know if you have any questions!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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