Error downloading folder through web client

[Daniel K.61]

I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?

I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.

Tried Mozilla Firefox & Chrome, Windows 10.

[JG]

Same problem.

[John P.163]

Tried both Safari and Firefox on Mac OS X, with the same result as everyone else here. The only thing that downloads is a file called unspecified.html

[Jennifer P.34]

Same problem!

Chrome & Safari on Mac OS X.

[Spencer B.6]

Just joining the resounding echo of "Same here" with one more - same here! 

[Brad N.4]

Put me down for a "same here..."

[Agata K.1]

Hello Dropbox Customer Service! Is anyone gonna address the problem that so many of us are having??? 

[Rich]

Hello Dropbox Customer Service! Is anyone gonna address the problem that so many of us are having??? 

You'd have to ask Support. You're posting in a user supported forum. While a Dropboxer does reply here on occasion, the forums are primarily supported by other users that volunteer their time here. If you want an official response you'll need to contact Support.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

[Vincent L.11]

Same thing here with Microsoft Edge.  Very frustrating.

[jonny t.2 · Accepted solution]

You cannot download over 1gb of data via the browser. You have to download the Dropbox "application".

See link: https://help.dropbox.com/desktop-web/download-entire-folders

[Nicolas h.]

how does the application handle several dropbox accounts these days? i dripped using the app a couple of years ago, since it was messing up everything