Error downloading folder through web client

[Daniel K.61]

I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?

I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.

Tried Mozilla Firefox & Chrome, Windows 10.

[Lauri K.]

Since it isn't possible to quote, here goes nothing:
Jonny t., thanks for your help link. It's pretty weird that just last fall I shared successfully over 3GB .zip (it was premade but it doesn't seem to work anymore even like that). Well I quess I have to switch over to other service that does work like I need it to.

[Rich]

Related topic which has been closed:

• https://www.dropboxforum.com/hc/en-us/community/posts/205332056-Why-do-I-only-get-the-file-that-is-c...

[Pierre S.]

bye bye dropbox

[Juan Antonio M.]

You can download up to 100 pics at once! select 100 and download and it will work with a zip file download.

[Shweta B.]

I am having the same issue on Mac with Chrome and Safari.

[Thomas H.27]

Pathetic.  Having to download several gigs of files in a very hierarchical directory structure.  For some subfolders it works great, I get a complete zip file with nested directories.  For most I'm having to download individual files.  No rhyme or reason.

This, plus pathetic delegation and access (giving access to a subfolder also grants access to all sister folders!) means I'm not renewing in April when my membership's up. 

[SwanCobb]

I downloaded a folder -- it downloaded unspecified. Was on a Mac using Chrome.

[Pete H.3]

+1 with same issue - safari / chrome on OSX 10.11.3

[Ryan P.28]

So i was considering signing up for the full version of dropbox as i'm about to go travelling and would be handy. But why would i pay not to be able to download my files as I grouped them. 1GB is not a big file these days. Has dropbox gone back to the 90's to die or has someone come up with a solution that allows me to down load my files as grouped rather then individually?

[kevin g.11]

bump.

I'm unable to download folders. I get the "unspecified" file.  This issue makes dropbox unusable for me.  

Does dropbox ever respond here or are we just confirming each others' issue?