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Error text: (Installation failed due to unknown error (Error code: 1).

Error text: (Installation failed due to unknown error (Error code: 1).

Aish
New member | Level 2

Unable to complete installation. Installation is performed on Windows 10. Error text: (Installation failed due to unknown error (Error code: 1).
I installed autoload from the site, installed the ofline version, installed the old ofline version, turned off the antivirus, turned off the firewall - the same error.
Help install the application.

3 Replies 3

Re: Error text: (Installation failed due to unknown error (Error code: 1).

Jay
Dropboxer
Hi @Aish, thanks for posting on the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error text: (Installation failed due to unknown error (Error code: 1).

Aish
New member | Level 2

Hi Jay, thanks for reaching out. I tried this but still, I'm getting the same error.

Re: Error text: (Installation failed due to unknown error (Error code: 1).

Jay
Dropboxer
When installing the app, could you disable the antivirus and any other security software to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Jay Dropboxer
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    Aish New member | Level 2
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