cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error text: (Installation failed due to unknown error (Error code: 1).

Error text: (Installation failed due to unknown error (Error code: 1).

dgsdfgsdgdsfgsdf
Helpful | Level 5
Go to solution

Unable to complete installation. Installation is performed on Windows 10. Error text: (Installation failed due to unknown error (Error code: 1).
I installed autoload from the site, installed the ofline version, installed the old ofline version, turned off the antivirus, turned off the firewall - the same error.
Help install the application. Please do not write, dear moderators, messages about reinstalling without antivirus, installing with the removal of previous versions, I did everything. Are there any new ideas that have not been written about in the following discussions: 
https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Error-text-Installation-failed-due-to-...
https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Installation-failed-due-to-unknown-err...

1 Accepted Solution

Accepted Solutions

dgsdfgsdgdsfgsdf
Helpful | Level 5
Go to solution

The solution turned out to be funny, but not very. Simply, if you have another computer or laptop, and dropbox is working there, then copy the Program Files(x86) folder from your another computer to yours. I just installed win 11 on the hard drive without deleting the old system- win 10, and installed dropbox in win11 and then just copied it to win10 and everything worked. If there is the same error, but there is no way to get the files, then you can write here and ask for dropbox files... I'll send it, but I won't see the message right away.

View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution
Hi @dgsdfgsdgdsfgsdf, thanks for messaging today.
 
Have you ensured that the Windows OS is on the latest version with all security updates installed?
 
Do you have any other software on your machine that could affect or monitor how programs are installed?
 
This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

dgsdfgsdgdsfgsdf
Helpful | Level 5
Go to solution

The solution turned out to be funny, but not very. Simply, if you have another computer or laptop, and dropbox is working there, then copy the Program Files(x86) folder from your another computer to yours. I just installed win 11 on the hard drive without deleting the old system- win 10, and installed dropbox in win11 and then just copied it to win10 and everything worked. If there is the same error, but there is no way to get the files, then you can write here and ask for dropbox files... I'll send it, but I won't see the message right away.

dgsdfgsdgdsfgsdf
Helpful | Level 5
Go to solution

"C:\Program Files (x86)\Dropbox" certainly

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    dgsdfgsdgdsfgsdf Helpful | Level 5
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?