Error trying to connect to mytrails app

[Danieltoro]

Hi, I had my Dropbox account connected to MyTrails app but since I got a new phone I can't connect anymore, Dropbox keeps showing an error when I try to login via the app.
The error reads:
"The app was not correctly configured and cannot access your Dropbox."

[Rich]

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@Danieltoro wrote:
Hi, I had my Dropbox account connected to MyTrails app but since I got a new phone I can't connect anymore, Dropbox keeps showing an error when I try to login via the app.

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You'll need to contact the MyTrails developers. Any connectivity to Dropbox is handled by code within their app, and Dropbox cannot support third-party apps.

[SB2021]

Hi
I'm having the same problem. Did you find any solution? 

Thanks.

Sarah.

[Danieltoro]

Nothing

[Mike C.81]

Might be because MyTrails Pro licence didn't get re-installed?   

Mike

[Jay]

Hi @Mike C.81, it depends on how their app works. If the connection to your Dropbox account requires the license, then it might be worth entering it.

The best way to find out how to fix this would be to contact the developer, since they're have more info on this matter.

[Mike C.81]

Yes, Jay, Dropbox is only supported in MyTrails if you have the Pro licence.

[Jay]

Thanks for the info, in that case, depending on how the license was purchased, either installing the paid app or restoring the old purchase should be possible.