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Error trying to connect to mytrails app

Error trying to connect to mytrails app

Danieltoro
New member | Level 2

Hi, I had my Dropbox account connected to MyTrails app but since I got a new phone I can't connect anymore, Dropbox keeps showing an error when I try to login via the app.
The error reads:
"The app was not correctly configured and cannot access your Dropbox."

7 Replies 7

Re: Error trying to connect to mytrails app

Rich
Super User II

@Danieltoro wrote:
Hi, I had my Dropbox account connected to MyTrails app but since I got a new phone I can't connect anymore, Dropbox keeps showing an error when I try to login via the app.

You'll need to contact the MyTrails developers. Any connectivity to Dropbox is handled by code within their app, and Dropbox cannot support third-party apps.

Re: Error trying to connect to mytrails app

SB2021
Explorer | Level 3

Hi
I'm having the same problem. Did you find any solution? 

Thanks.

Sarah.

Re: Error trying to connect to mytrails app

Danieltoro
New member | Level 2
Nothing

Re: Error trying to connect to mytrails app

Mike C.81
Explorer | Level 4

Might be because MyTrails Pro licence didn't get re-installed?   

 

Mike

Re: Error trying to connect to mytrails app

Jay
Dropboxer
Hi @Mike C.81, it depends on how their app works. If the connection to your Dropbox account requires the license, then it might be worth entering it.

The best way to find out how to fix this would be to contact the developer, since they're have more info on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error trying to connect to mytrails app

Mike C.81
Explorer | Level 4

Yes, Jay, Dropbox is only supported in MyTrails if you have the Pro licence.

Re: Error trying to connect to mytrails app

Jay
Dropboxer
Thanks for the info, in that case, depending on how the license was purchased, either installing the paid app or restoring the old purchase should be possible.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    Mike C.81 Explorer | Level 4
  • User avatar
    Danieltoro New member | Level 2
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