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Excel doc on Dropbox won't display sheet tabs on MacBook Pro

Excel doc on Dropbox won't display sheet tabs on MacBook Pro

Gigi2020
Explorer | Level 4

Hi

I've moved to a newer model MacBook Pro with Office 365 Evergreen subscription.

When I open my excel doc it won't display any of the sheet tabs and also won't display the dropbox header. 

On my older computer with Microsoft Office it worked fine.

Any help would be appreciated thanks.  Screenshot enclosed.

Screenshot 2020-09-15 at 14.54.17.png

7 Replies 7

Re: Excel doc on Dropbox won't display sheet tabs on MacBook Pro

Joshineali
New member | Level 2

Im having exactly the same problem! Dropbox online and im viewing my document in Excel online, I have 5 tabs on my spreadsheet and it's not possible to access my tabs as they're not visible anywhere on my screen. 

If i open the document in Dropbox desktop im able to see the tabs fine. 

 

Help!? 

Re: Excel doc on Dropbox won't display sheet tabs on MacBook Pro

Hoover4991
New member | Level 2

I'm having the same issue - the only way I've managed to switch tabs is reload the page and they quickly display before the large white box appears (but you have to be really quick and they don't always show). I have tried it on my new MacBook and old windows computer so I think it's a new issue with dropbox. 

Re: Excel doc on Dropbox won't display sheet tabs on MacBook Pro

Daphne
Dropboxer

Hey peeps, thanks for posting!

 

From what I can see, you're using the web browser to open the file in Excel Online, right?

 

Can you let me know if you have the same issue opening the file through an incognito/private browsing window? How about with another web browser?

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Excel doc on Dropbox won't display sheet tabs on MacBook Pro

Gigi2020
Explorer | Level 4

Hi there,

Thanks for helping.

I've tried to open it in new browsers,  in incognito browers and I've cleared caches and no luck.  Yes,  I've been using excel online on Safari.  Stumped.....

Cheers

Re: Excel doc on Dropbox won't display sheet tabs on MacBook Pro

Daphne
Dropboxer

Thanks for checking that @Gigi2020!

 

Can you let me know which version of the Safari browser you have installed at the moment?

 

Out of curiosity, what was the other browser that you tested out too?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Excel doc on Dropbox won't display sheet tabs on MacBook Pro

Gigi2020
Explorer | Level 4

Hi there,

Safari 13.1.  I've also tried it on another older mac with easlier Safari version 12.0.3.

And I tried it on newly installed latest version of Chrome.

Cheers

Claire 

Re: Excel doc on Dropbox won't display sheet tabs on MacBook Pro

Daphne
Dropboxer

Thanks for confirming @Gigi2020!

 

Just to confirm, does this happen every time you open a file? 

 

If so, does refreshing the page once it's loaded help at all?


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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