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Excel on Ipad Won't Save to Dropbox

Excel on Ipad Won't Save to Dropbox

Kreos
Explorer | Level 3

I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a folder. I get the error message: "That file name won't work because it includes invalid characters or it's too long. Please try a different name". I have tried multiples of different names and it still will not work. I find it odd that this is only an issue from the iPad and that I have saved an identical length name 20 minutes before this issue from the iPad. There is no issue uploading the excel sheet into the same folder with the same name from my Mac.

 

1 Accepted Solution

Accepted Solutions

Re: Excel on Ipad Won't Save to Dropbox

Jane
Dropboxer
Hey psachse60, welcome to the Dropbox Community & thanks for posting here on the matter! 
 
You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info: 
 
  •  Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable. 
  • Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing? 
 
Thanks again & once we have this info, I’ll do my best to analyze the case with you! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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25 Replies 25

Re: Excel on Ipad Won't Save to Dropbox

Allin1
Explorer | Level 3

Mine has just started doing this now. Im getting the same msg as you. 

My folder is shared and other ipad is having the same dramas. I cant work out how to fix it

Re: Excel on Ipad Won't Save to Dropbox

AirPirate
Explorer | Level 4

Same issue. No problems saving from PC (Windows 7). Only problem is from iPads (at least three) using Excel App running ios11 and also ios10. No previous issues using the same file for the last two months. The file path does not exceed 260 characters.

Re: Excel on Ipad Won't Save to Dropbox

Gap8784
Explorer | Level 3

Snap same issues, I am using iPad Pro, only started last couple of days.

 

Does anyone have any ideas?

 


@Kreos wrote:

I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a folder. I get the error message: "That file name won't work because it includes invalid characters or it's too long. Please try a different name". I have tried multiples of different names and it still will not work. I find it odd that this is only an issue from the iPad and that I have saved an identical length name 20 minutes before this issue from the iPad. There is no issue uploading the excel sheet into the same folder with the same name from my Mac.

 


 

Re: Excel on Ipad Won't Save to Dropbox

Allin1
Explorer | Level 3
I've been on the live chat with drop box. Other files are saving ok. There saying it's excel. Live chatted office excel they were useless. I can save to drop box via pc and my phone but not iPad :s

Re: Excel on Ipad Won't Save to Dropbox

Mark
Super User II
Are you getting any errors etc.?

Unfortunately Dropbox is correct. The issue with saving the files is the responsibility of Excel

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Re: Excel on Ipad Won't Save to Dropbox

Allin1
Explorer | Level 3
Hi Mark. This is the error were getting

That file name won't work because it includes invalid characters or it's too long. Please try a different name"

I've been using the iPad for over a year with no issues saving files until yesterday

Re: Excel on Ipad Won't Save to Dropbox

Mark
Super User II
Did Excel update overnight?

My iPad is at work so cant check versions.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Excel on Ipad Won't Save to Dropbox

Kreos
Explorer | Level 3
No, my excel is the same version it has always been. weird that it stopped working one day.

Re: Excel on Ipad Won't Save to Dropbox

Kreos
Explorer | Level 3
Excel saves to the iPad fine with the same file name just doesn't save into dropbox.
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