FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

[JulieV]

Can't open my Dropbox on my IPad and IPhone with message saying (reached plan's limit). I'm on basic free plan...has something changed? Have Dropbox on my PC, IPad, and IPhone.

[Elixir]

Hello @JulieV, with Dropbox free/basic plan, you should be able to use Dropbox in upto three devices. Can you please check the Device section in https://www.dropbox.com/account/security It could be that one of your devices unlinked and linked again, so you reached three device quota limit. You can remove that device and link again.

[JulieV]

okay will try that and let you know

[JulieV]

Tried deleting my devices on my PC and then re-installing the app on my IPhone and Ipad with my  PC login info. My documents are there but when I try to open them with my protection password it says Decryption failed and won't open? Thanks for trying to help.

[Walter · Accepted solution]

Sorry to jump in here, but this should be resolved in the latest iOS version @JulieV.

Can you update your devices' OS and let us know if you still get this error? 

[JulieV]

I will try that and let you know...Thanks!

[JulieV]

You were right...both my devices has an update to be done. Afterwards everything was back to normal, THANK-YOU! 

[JulieV]

Thanks...again!

[Walter]

No worries, Julie. I'm glad to hear it's sorted now. 

Enjoy the remainder of your week and see you around the Community!