Failed to launch dropbox from keynote on ios iphone or ipad

[sparisot]

On Ipad or iphone, in Keynote, i have the following error message when i try to upload a file from dropbox :

failed to launch dropbox

the document picker "dropbox" failed to launch (0)

dismiss

is there a fix ?

thanks for your help

stephane

[drumfire]

Same issue using Algoriddim Djay2

[Robbie_Ayoub]

Same error When trying to launch 'Dropbox, through 'pages' on iPad Pro

Failed to launch dropbox
the document picker "dropbox" failed to launch (0)
dismiss

[Mark]

Which version of Dropbox are you using?
Which version of iOS?

[Robbie_Ayoub]

iOS 10.3.1

Dropbox V 64.2

Pages V 3.2

[drumfire]

DropBox: 64.2

iOs: 9.3.5

 DJay2: 2.8.6

---

@Mark wrote:
Which version of Dropbox are you using?
Which version of iOS?

---

[jpharrin]

Same here. If I click on a file in Dropbox, it opens appropriately in either Pages or Numbers. However, if I try to open a file using Numbers or Pages, I receive the same error message.

iPad Pro

iOS v. 10.3.3

Dropbox 64.2

[eistrakh]

Dear All,

Please advice how can I arrange collaboration of files saved on my Dropbox with Apple Numbers/Pages on my iPadPro ?

Please note: Dropbox is already listed on "locations", but still I can't get access to files.

When trying, I got message: "The document picker "Dropbox" failed to launch (0)"

Thanks in advance.

[Jane]

Hey @jpharrin, 

To further investigate this with you, please raise a ticket with our team and let me know a ticket ID here once you have done so, so that I search it up internally on our system and make sure a colleague takes care of your request. 

(Note: Your ticket number should be a 7 digit number, which allows us to look for your ticket on our system. You should be able to see it in the email heading that you receive as soon as you submit your request.)

Thanks in advance! 

[jpharrin]

#6716336