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Failed to launch dropbox from keynote on ios iphone or ipad

Failed to launch dropbox from keynote on ios iphone or ipad

sparisot
Explorer | Level 3

On Ipad or iphone, in Keynote, i have the following error message when i try to upload a file from dropbox :

 

failed to launch dropbox

the document picker "dropbox" failed to launch (0)

dismiss

 

 

is there a fix ?

thanks for your help

stephane

13 Replies 13

Re: Failed to launch dropbox from keynote on ios iphone or ipad

drumfire
New member | Level 2
Same issue using Algoriddim Djay2

Re: Failed to launch dropbox from keynote on ios iphone or ipad

Robbie_Ayoub
Explorer | Level 4

Same error When trying to launch 'Dropbox, through 'pages' on iPad Pro

 


Failed to launch dropbox
the document picker "dropbox" failed to launch (0)
dismiss

 

 

Re: Failed to launch dropbox from keynote on ios iphone or ipad

Mark
Super User II
Which version of Dropbox are you using?
Which version of iOS?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Re: Failed to launch dropbox from keynote on ios iphone or ipad

Robbie_Ayoub
Explorer | Level 4

iOS 10.3.1

 

Dropbox V 64.2

 

Pages V 3.2

 

Re: Failed to launch dropbox from keynote on ios iphone or ipad

drumfire
New member | Level 2

DropBox: 64.2

iOs: 9.3.5

 DJay2: 2.8.6

 

 


@Mark wrote:
Which version of Dropbox are you using?
Which version of iOS?

 

Re: Failed to launch dropbox from keynote on ios iphone or ipad

jpharrin
Explorer | Level 4

Same here. If I click on a file in Dropbox, it opens appropriately in either Pages or Numbers. However, if I try to open a file using Numbers or Pages, I receive the same error message.

 

iPad Pro

iOS v. 10.3.3

Dropbox 64.2

File collaboration

eistrakh
Explorer | Level 3

Dear All,

 

Please advice how can I arrange collaboration of files saved on my Dropbox with Apple Numbers/Pages on my iPadPro ?

 

Please note: Dropbox is already listed on "locations", but still I can't get access to files.

When trying, I got message: "The document picker "Dropbox" failed to launch (0)"

 

Thanks in advance.

Re: Failed to launch dropbox from keynote on ios iphone or ipad

Jane
Dropboxer

Hey @jpharrin

 

To further investigate this with you, please raise a ticket with our team and let me know a ticket ID here once you have done so, so that I search it up internally on our system and make sure a colleague takes care of your request. 
 
(Note: Your ticket number should be a 7 digit number, which allows us to look for your ticket on our system. You should be able to see it in the email heading that you receive as soon as you submit your request.)
 
Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Questions asked in the community will likely receive an answer within 4 hours!)

Re: Failed to launch dropbox from keynote on ios iphone or ipad

jpharrin
Explorer | Level 4

#6716336

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    Jane Dropboxer
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    jpharrin Explorer | Level 4
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    Robbie_Ayoub Explorer | Level 4
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