I have a created an Excel for Web file on my account. I have no shared users. I click on Share and I get a link that says "Users with this link can view and edit this file". I send the link to a colleague. I logout of Dropbox. My colleague uses the link and can view the file, but he cannot edit it. However if I re-open my account by logging into my Dropbox, editing is now available to my friend.
Could you just clarify for me how they are opening the link in both scenarios? For example when they open the link and can edit, does the link open the file directly in Excel Online for editing or do they need to choose to open the file?
If you log out of your account online and open the same link, can you replicate this behaviour?
Sorry to mess you about, but the test I was performing was between different tabs in different emails but on the same laptop. I've now done a more simple test.
Open Dropbox on my laptop and click on the file I want to use. Click on Share and I get two options under "shared a link instead". Anyone with link can edit and anyone with link can view. Copy the edit link and send it in an email to my mobile phone. Open the email and click the link. After Gmail loads Dropbox on the mobile I get the message "Perview not available".
Next I did the same email test but picked the view only link. When I clicked this link on my mobile it works fine. I get the up to date view of the spreadsheet I am using on the laptop.
It appears the edit option is not working. I am using Basic Dropbox and the spreadsheet is shared with one user (who is not involved in this test). Are there any other permissions that I should check that maybe stop users from editing this file?
Thanks for getting back to me here @artengill, and no problem at all!
It's most likely due to the way that the link is being opened on your mobile, as this link will allow the recipient to edit the file through the online Excel integration.
From what you mentioned, is the link opening within the mobile app on your mobile? If so, can you try copying and pasting the link directly into a web browser on your mobile? You may need to request the desktop version of the website.
Otherwise, do you have the same issue opening the editing link from an incognito window on your computer?