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File options are gone.

File options are gone.

gustavterkelsen
New member | Level 2

Help! All my dropbox file/folder options have disappearded!

This is how it happened: Almost all my files are only stored in the cloud (at Dropbox). By mistake, I asked Norton to run an antivirus, of my computer and it immidiately started downdoading everything to my harddrive. I wanted to go and indicated all folders to only be in the cloud, but I now only have one option.

This is a MAJOR issue for me and I really hope someone can help

Thanks.

 

Screenshot 2020-11-18 at 14.57.27.png

1 Accepted Solution

Accepted Solutions

Re: File options are gone.

gustavterkelsen
New member | Level 2

Hi Jay, thanks a lot. I realized they had been disabled because I had paused the sync.

 

Thanks!

View solution in original post

3 Replies 3

Re: File options are gone.

Jay
Dropboxer

Hi @gustavterkelsen, thanks for posting on the Community!

 

Could you confirm that this file is located in the Dropbox folder? Is the Dropbox desktop application running at this time in the menu bar?

 

Could you try re-installing the Dropbox desktop application using this link, without uninstalling it, to see if this repairs the options in the system?

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: File options are gone.

gustavterkelsen
New member | Level 2

Hi Jay, thanks a lot. I realized they had been disabled because I had paused the sync.

 

Thanks!

View solution in original post

Re: File options are gone.

Jay
Dropboxer

Glad to hear it, @gustavterkelsen! When the app is paused or exited completely, then the context menu and sync icons also vanish, since they rely on the app running normally.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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