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Files from ProctorU in Dropbox have gone missing recently, what happened?

Files from ProctorU in Dropbox have gone missing recently, what happened?

Solak
New member | Level 2

Hi,

I'm in charge of admissions in a business school and we use ProctorU platform for organising exams online. The exam-takers leave their completed exam copies in a Dropbox once they have finished so that we can retrieve and correct them.

 

Recently, the exams filed in this dropbox on the ProcterU platform have gone missing. ProcterU told us that the problem was with Dropbox.

 

Would anybody know why this occurred and how to fix it? 

THANK YOU!

1 Reply 1

Re: Dropbox on ProctorU

Daphne
Dropboxer

Hi there @Solak, thanks for reaching out to us here!

 

Could you just clarify for me, are the missing files ones that were already uploaded to Dropbox or files that should have been uploaded but never made it to Dropbox?

 

If you check your Events page here, do you see any actions for the missing files?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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