Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
I'm attaching files into a lead and later when I converted the lead into client/account all those files are not visible into the dropbox widget. Even when I go back to the lead then also can't find those files. But all the files are available in the dropbox account. Means when i log into dropbox.com with the same account with is linked with salesforce then all the files are there.
So the issue is why and how I will be able to have all my lead files after converting my leads in salesforce.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I've experienced this same issue. It started after upgrading our Salesforce platform from Classic to Lightning and we haven't been able to resolve it since. My understanding is that during the conversion process, the dropbox folder isn't carried over to the account. Instead, it's created an entirely new folder by the same name. I've searched through many forums about the sharing settings, integration setup, etc and can't seem to find the solution. If anyone has any tips on fixing this I'd appreciate it! Dropbox support has been less than helpful since I first reached out to them over a year ago.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hello @Shanker, were you able to fix this? I'm also having the same issue and unable to resolve this.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!