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Files not appearing when trying to upload documents although they exist on desktop folder.

Files not appearing when trying to upload documents although they exist on desktop folder.

Drkhanh
Explorer | Level 3

I am trying to upload a file to an online application. I can see the files in the dropbox folder on my desktop. Sync has been completed. All files appear in the folder. Only issue is that when trying to upload, I am unable to select the file in which I would like to attach, only a couple files are visable. Please help me have this issue resolved. 

5 Replies 5

Re: Files not appearing when trying to upload documents although they exist on desktop folder.

Mark
Super User II
Have you checked they've actually uploaded? Mouse over your Dropbox icon on the status bar to see what is happening - a blue disc over the files means they are still uploading.

Its important to remember that when you moved them to the Desktop Dropbox folder the speed you saw them 'upload' with isnt that - its them simply moving to a folder on your computer.

 


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Re: Files not appearing when trying to upload documents although they exist on desktop folder.

Jane
Dropboxer

Hey Drkhanh

 

Thanks for getting in touch on our Community channel!

 

Can you please make sure that you have not exceeded the max character length for the filepath of the files/folders in question? Also, can you please tell me whether you are working on a computer or a mobile phone? 

 

In order to resolve the filepath issue, you may need to move the files some directories up within the Dropbox folder, so that the filepath becomes less than 260 characters

 

Hope this helps! 

 

Kind regards, 

JaneA

 

 

 

 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Files not appearing when trying to upload documents although they exist on desktop folder.

Drkhanh
Explorer | Level 3

All fileds have actually been uploaded. This has been percisting for the path 2 months, on two out of 5 computers in the office.

Re: Files not appearing when trying to upload documents although they exist on desktop folder.

Drkhanh
Explorer | Level 3

This problem is occuring on 2 out of 5 computers in my office. File path does not exceed 260 characters.

Re: Files not appearing when trying to upload documents although they exist on desktop folder.

Drkhanh
Explorer | Level 3

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Top contributors to this post

  • User avatar
    Drkhanh Explorer | Level 3
  • User avatar
    Jane Dropboxer
  • User avatar
    Mark Super User II
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