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Folders don't open on click

Folders don't open on click

neilsf
New member | Level 2

This is not really related to any of the selectable categories...

 

The issue is with the Dropbox web app on Firefox. Under "My Files", folders are listed. I click on a folder to see the contents and nothing happens. Then I realize that the URL changed (the selected folder is now in the end of the URL), but I can only "open" the folder if I click in the URL and press Enter to refresh the page.

 

This is not 100% replicable, because it works in about half of the cases.

 

Note that there are javascript errors in the console like this:

 

Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src 'unsafe-eval' https://www.dropbox.com/static/compiled/js/ https://www.dropbox.com/static/javascript/ https://www.dropbox.com/static/api/ https://cfl.dropboxstatic.com/static/compiled/js/ https://www.dropboxstatic.com/static/compiled/js/ https://cfl.dropboxstatic.com/static/previews/ https://www.dropboxstatic.com/static/previews/ https://cfl.dropboxstatic.com/static/javascript/ https://www.dropboxstatic.com/static/javascript/ https://cfl.dropboxstatic.com/static/api/ https://www.dropboxstatic.com/static/api/ https://cfl.dropboxstatic.com/static/cms/ https://www.dropboxstatic.com/static/cms/ 'unsafe-inline' 'nonce-Jj+XXXXXXXXXXXX'”). Source: onsubmit attribute on DIV element.

 

Any suggestions are welcome.

1 Accepted Solution

Accepted Solutions

Re: Folders don't open on click

apraetor
Super User

Two major differences: no pre-existing cache/cookies/etc, and no extensions are enabled by default.

 

Do you have any adblocking or script-blocking extensions? I know NoScript breaks Dropbox for me, if I don't make an exception. You could also try clearing all existing cookies and cache in your normal profile to see if that helps.

View solution in original post

7 Replies 7

Re: Folders don't open on click

Jane
Dropboxer

Hey @neilsf

 

Thanks for getting in touch here on this issue. 

 

Hmmm... :thinking: That sounds odd, since you've mentioned that the behavior is inconsistent. To help you locate the cause, have you tried reproducing on an incognito window? Did you get the same results there? 
 
If this can be reproduced in private browsing mode, I'd recommend raising a ticket with our team, so that we put that into the attention of a specialist. Once you do, please let me know a ticket ID in your next message here, so that I look it up on my end and make sure someone takes care of your request soon. 
 
I'll be awaiting your reply here! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Folders don't open on click

cmaronmurphy
New member | Level 2

So far this does seem to work.  Why is it different in a Private Window in Firefox and not in a standard window?

Re: Folders don't open on click

apraetor
Super User

Two major differences: no pre-existing cache/cookies/etc, and no extensions are enabled by default.

 

Do you have any adblocking or script-blocking extensions? I know NoScript breaks Dropbox for me, if I don't make an exception. You could also try clearing all existing cookies and cache in your normal profile to see if that helps.

View solution in original post

Re: Folders don't open on click

cmaronmurphy
New member | Level 2

Yes, clearing the cache works.  However, then I've got to do that on a fairly regular basis, as I am always hoping from one folder to another.  It would be nice not to have to do that every time it locks up.

Re: Folders don't open on click

apraetor
Super User

If this is happening frequently then something outside the Dropbox website is the issue; the non-functioning dropbox.com site is merely a symptom of something else.

 

Try following these instructions to create a new profile in Firefox (I think that was your preferred browser, correct?) and see if it occurs repeatedly in there. If not, you have your answer. If yes, then you will need to try completely uninstalling and reinstalling Firefox.

Re: Folders don't open on click

neilsf
New member | Level 2

Disabling uBlock Origin (ad-blocker) solved the problem. Thanks!

Re: Folders don't open on click

neilsf
New member | Level 2

Hi @Jane

Thanks for your suggestion! Disabling an ad-blocker solved the problem.

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