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Get redirected to dropbox app when opening .zip inside Files App iOS

Get redirected to dropbox app when opening .zip inside Files App iOS

sladerade
Explorer | Level 4
I can’t open .zip files anymore inside the iOS Files app anymore. When I go to press it, I get redirected to the Dropbox app to upload it. I don’t need to upload it. I just need to preview it in the Files app that’s all!
 
Not sure if this is a iOS 12.2 or new Dropbox update. Help please! It works like it’s supposed to when I delete the Dropbox app. I need this app, I use it for work and need both to work. 
 
Otherwise everything else works perfect in Dropbox!
7 Replies 7

Re: Get redirected to dropbox app when opening .zip inside Files App iOS

Walter
Dropboxer

Hey there @sladerade - thanks for the report!

Does this issue persist for all your zip files? Can you confirm you're using our latest version of the mobile app (currently 136.2)?

Would it be OK if I reached out via email to your Dropbox associated address so we can have a further look into this?

Thanks in advance for your reply.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Get redirected to dropbox app when opening .zip inside Files App iOS

sladerade
Explorer | Level 4

Yes the app version is 136.2.2 and yes you can reach out through email!

It happens for any .zip file I have

Thank you!

Re: Get redirected to dropbox app when opening .zip inside Files App iOS

Walter
Dropboxer

Thanks for the speedy reply @sladerade - much appreciated!

I've just sent you an email so we can have a further look into this.

Check your inbox for my message (ticket with ID:9062528 ) and we'll take it from there.

Thank you!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Get redirected to dropbox app when opening .zip inside Files App iOS

user123456789
New member | Level 2
Did you figure out a resolution to this? I’m having the exact same issue.

Re: Get redirected to dropbox app when opening .zip inside Files App iOS

sladerade
Explorer | Level 4
The solution I found was by trying out the iOS beta 13. When on iOS 13 it will extract the zip file in the files app and create a new extracted folder in the Dropbox folder

The solution is iOS 13 will take care of the app switching and will do it all in the files app now.

Re: Get redirected to dropbox app when opening .zip inside Files App iOS

Vany11
New member | Level 2

I am having the exact same issue. When will iOS 13 be released?

Re: Get redirected to dropbox app when opening .zip inside Files App iOS

sladerade
Explorer | Level 4
I have not the slightest idea but the public beta is out and free to download
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Top contributors to this post

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    sladerade Explorer | Level 4
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    Vany11 New member | Level 2
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    user123456789 New member | Level 2
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    Walter Dropboxer
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