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Getting a login error when attempting to access my account online

Getting a login error when attempting to access my account online

KenKam
New member | Level 2

I didn't open the firewall ,or anything to stop dropbox.but when i login .I got these "Something went wrong .   Try again or check out our Help Center"

1 Accepted Solution

Accepted Solutions

Re: login error

Mark
Super User II
Where is that?
On the website?

Have you tried clearing all your cookies and temporary files etc.?

 


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View solution in original post

6 Replies 6

Re: login error

Mark
Super User II
Where is that?
On the website?

Have you tried clearing all your cookies and temporary files etc.?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Getting a login error when attempting to access my account online

ru_sidnei
Explorer | Level 4

Hi,

 

Im having the same problema, but in the application installed.

"Something went wrong. Try again or check out our Help Center"

 

Can someone help me please ?

 

Thanks in advance.

Re: Getting a login error when attempting to access my account online

Walter
Dropboxer

Hey @ru_sidnei; thanks for joining our Community and happy Friday!

 

Can you please check if there's any update for your mobile's OS and our mobile app's version as well within your app store? Keep in mind that our latest version of our mobile app is 196.2.6 for Android users and  196.2 for iOS devices. 

 

If you've made sure you're up to date, please reboot your device and try re-installing the app as this might do the trick for you.

 

Keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Getting a login error when attempting to access my account online

ru_sidnei
Explorer | Level 4

Thank you by return Walter,

 

I found a way to contorn the problem, I have connected the notebook in another WIFI (Without filter by Firewall) and it connect correctly.

 

Do you have idea about what PORT the dropbox use to connect with web/service/server ?
I tried to monitoring the errors to check the logs to find the PORT by nothing appears about my IP address.

 

 

Re: Getting a login error when attempting to access my account online

Walter
Dropboxer

Glad to hear that @ru_sidnei

 

As per your question, I'd suggest taking a look at the relevant Help Center as it should cover most of your concerns: 

 

https://help.dropbox.com/installs-integrations/desktop/configuring-firewall

 

Let me know how you get on! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Getting a login error when attempting to access my account online

ru_sidnei
Explorer | Level 4

Just complementing, 

 

I found something by the IP of another computer.

 

... 162.125.5.13. The certificate of security is from *.dropbox.com.

... 162.125.5.7. The certificate of security is from api.dropboxapi.com.

 

I still not enable this addresses in my firewall because I solve the problem of the user but I believe that the API address could be the problem, it needs to be enabled.

 

I hope help more users, good luck, bye bye.

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