Dropbox installs & integrations
Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.
Can somebody tell me how to proceed ?
Go to Solution.
Hey @Josephus F., I hope you're well today!
Can you click on the blue hyperlink to open up the full error log, and then send me the full log in your reply here? This will help me with identifying the issue you're having there.
Let me know - thanks!
DaphneCommunity Moderator @ Dropboxdropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
View solution in original post
bn.BUILD_KEY: Dropboxbn.VERSION: 90.4.307bn.DROPBOXEXT_VERSION: failedbn.is_frozen: Truemachine_id: d6152087-81a0-51b8-9a39-5c32eda2ae45pid: 21043ppid: 1uid: 502user_info: pwd.struct_passwd(pw_name='engelbeck', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Engelbeck!', pw_dir='/Users/engelbeck', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='engelbeck', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Engelbeck!', pw_dir='/Users/engelbeck', pw_shell='/bin/bash')euid: 502gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=80parent mode=0o40755 uid=0 gid=80HOME: '/Users/engelbeck'appdata: '/Users/engelbeck/.dropbox/instance1'real_path='/Users/engelbeck/.dropbox/instance1'mode=0o40700 uid=502 gid=20parent mode=0o40700 uid=502 gid=20dropbox_path: '/Users/engelbeck/Dropbox'real_path='/Users/engelbeck/Dropbox'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100775 uid=0 gid=80parent mode=0o40775 uid=0 gid=80trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/mq/ft3yngqx5fn4vf99y7r_3jr00000gp/T'real_path='/private/var/folders/mq/ft3yngqx5fn4vf99y7r_3jr00000gp/T'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 7999, in main_startupFile "dropbox/client/main.pyc", line 3625, in runFile "dropbox/client/ui/cocoa/uikit.pyc", line 681, in mainloopFile "dropbox/client/ui/cocoa/uikit.pyc", line 279, in create_appFile "dropbox/client/ui/cocoa/uikit.pyc", line 247, in static_initException: should not give write permissions to other users for the module, /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A/DropboxCrashpad, loaded by Tungsten
Thanks for getting back to me with the log @Josephus F.!
Can you try doing an advanced reinstall of the desktop app to see if that does the trick?
The files within your Dropbox folder won't be affected, so they don't need to be synced again, the app will just need to reindex the files.
Let me know how it goes!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!