cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Getting an error when opening Dropbox, even after reinstalling

Getting an error when opening Dropbox, even after reinstalling

JanBows
New member | Level 2

Hi, I can´t open dropbox anymore and even with doing the steps in the help (cmd & stuff) nothing helps. I reinstalled dropbox, but nothing happens too. Please help me anyone if possible. This is the text which comes with the error:

 

dropbox_path: 'C:\\Users\\Asus\\Dropbox'
real_path='C:\\Users\\Asus\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\96.4.172\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\96.4.172\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Asus\AppData\Local\Temp
TEMP: C:\Users\Asus\AppData\Local\Temp
tempdir: 'C:\\Users\\Asus\\AppData\\Local\\Temp'
real_path='C:\\Users\\Asus\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\databases.pyc", line 325, in load_dropbox_config
File "dropbox\gui.pyc", line 127, in _trace_warn_if_called_on_main_thread
File "dropbox\client\config.pyc", line 301, in __getitem__
File "dropbox\client\config.pyc", line 93, in __getitem__
KeyError: 'config_schema_version'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox\client\main.pyc", line 8145, in main_startup
File "dropbox\client\main.pyc", line 3486, in run
File "dropbox\client\configuration\manager.pyc", line 231, in load_config
File "dropbox\client\databases.pyc", line 344, in load_dropbox_config
File "contextlib.pyc", line 119, in __exit__
File "dropbox\client\databases.pyc", line 256, in new_config_file
FileExistsError: [WinError 183] Eine Datei kann nicht erstellt werden, wenn sie bereits vorhanden ist: 'C:\\Users\\Asus\\AppData\\Local\\Dropbox\\instance1\\tmpd3akrevc' -> 'C:\\Users\\Asus\\AppData\\Local\\Dropbox\\instance1\\config.dbx'

1 Accepted Solution

Accepted Solutions

Re: Getting an error when opening Dropbox, even after reinstalling

Lusil
Dropboxer

It does sound like your antivirus was blocking the desktop app from syncing correctly, in which case, you can add Dropbox to its whitelist.

 

Let me know if this helps, @veromarsal!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

7 Replies 7

Re: Getting an error when opening Dropbox, even after reinstalling

Jay
Dropboxer

Hi @JanBows, thanks for joining the Community!

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Getting an error when opening Dropbox, even after reinstalling

veromarsal
Explorer | Level 3

Hello, 

I have the same problem. The thing is that I don't have more than 3 devices connected. I only have my telephone and my PC (wich I can't connect I can’t connect because of this system error). 

How can I solved this?

Normally I have (or should have) only two devices connected, and we can say 3 devices if we count the Web

 

Please help!

:desktop:
 

Re: Getting an error when opening Dropbox, even after reinstalling

Lusil
Dropboxer

Hey there @veromarsal, thanks for nudging us on this thread. 

 

As a first step, could you provide us with the complete error log that you get?

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Getting an error when opening Dropbox, even after reinstalling

veromarsal
Explorer | Level 3

 

 

Hello again!

 

I would like to tell you that I "solved" the problem.

I turned off my Avast  and the Dropbox have started without problem.

After the Dropbox started, I turned on the Avast and all works perfectly.

Anyway, every time I want to synchronize files I have to turn off my Avast.

I think this is not really "solved" (or maybe yes ha-ha). I think that the Avast was blocking something of Dropbox

 

I cant find the file .txt of my error.

 

I wait your anwers anyway because I don't know if we can say that I solved the problem

 

Saludos!

Re: Getting an error when opening Dropbox, even after reinstalling

Lusil
Dropboxer

It does sound like your antivirus was blocking the desktop app from syncing correctly, in which case, you can add Dropbox to its whitelist.

 

Let me know if this helps, @veromarsal!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Getting an error when opening Dropbox, even after reinstalling

JanBows
New member | Level 2

Many many thanks, it worked :)))) Have a nice day, you made my day :)))

Re: Getting an error when opening Dropbox, even after reinstalling

Lusil
Dropboxer

Glad to have helped, @JanBows!

love-it.gif

 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?