Getting an error when opening Dropbox, even after reinstalling

[JanBows]

Hi, I can´t open dropbox anymore and even with doing the steps in the help (cmd & stuff) nothing helps. I reinstalled dropbox, but nothing happens too. Please help me anyone if possible. This is the text which comes with the error:

dropbox_path: 'C:\\Users\\Asus\\Dropbox'
real_path='C:\\Users\\Asus\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\96.4.172\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\96.4.172\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Asus\AppData\Local\Temp
TEMP: C:\Users\Asus\AppData\Local\Temp
tempdir: 'C:\\Users\\Asus\\AppData\\Local\\Temp'
real_path='C:\\Users\\Asus\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\databases.pyc", line 325, in load_dropbox_config
File "dropbox\gui.pyc", line 127, in _trace_warn_if_called_on_main_thread
File "dropbox\client\config.pyc", line 301, in __getitem__
File "dropbox\client\config.pyc", line 93, in __getitem__
KeyError: 'config_schema_version'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox\client\main.pyc", line 8145, in main_startup
File "dropbox\client\main.pyc", line 3486, in run
File "dropbox\client\configuration\manager.pyc", line 231, in load_config
File "dropbox\client\databases.pyc", line 344, in load_dropbox_config
File "contextlib.pyc", line 119, in __exit__
File "dropbox\client\databases.pyc", line 256, in new_config_file
FileExistsError: [WinError 183] Eine Datei kann nicht erstellt werden, wenn sie bereits vorhanden ist: 'C:\\Users\\Asus\\AppData\\Local\\Dropbox\\instance1\\tmpd3akrevc' -> 'C:\\Users\\Asus\\AppData\\Local\\Dropbox\\instance1\\config.dbx'

[Jay]

Hi @JanBows, thanks for joining the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Let me know how it goes!

[veromarsal]

Hello, 

I have the same problem. The thing is that I don't have more than 3 devices connected. I only have my telephone and my PC (wich I can't connect I can’t connect because of this system error). 

How can I solved this?

Normally I have (or should have) only two devices connected, and we can say 3 devices if we count the Web

Please help!

[Lusil]

Hey there @veromarsal, thanks for nudging us on this thread. 

As a first step, could you provide us with the complete error log that you get?

Keep us posted!

[veromarsal]

Hello again!

I would like to tell you that I "solved" the problem.

I turned off my Avast  and the Dropbox have started without problem.

After the Dropbox started, I turned on the Avast and all works perfectly.

Anyway, every time I want to synchronize files I have to turn off my Avast.

I think this is not really "solved" (or maybe yes ha-ha). I think that the Avast was blocking something of Dropbox

I cant find the file .txt of my error.

I wait your anwers anyway because I don't know if we can say that I solved the problem

Saludos!

[Lusil · Accepted solution]

It does sound like your antivirus was blocking the desktop app from syncing correctly, in which case, you can add Dropbox to its whitelist.

Let me know if this helps, @veromarsal!

[JanBows]

Many many thanks, it worked :)))) Have a nice day, you made my day :)))

[Lusil]

Glad to have helped, @JanBows!