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Re: Google Docs + Safari - not working

Explorer | Level 3

hey  I have read this whole thread and tried all options suggested . i can get it to work on chrome . but not safari - and it appears no solution has been posted . so just need some recommendations to get running with google docs etc 

 

thanks 

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Re: Google Docs + Safari - not working

Dropboxer
Dropboxer

Thanks for joining us here @kier!

I was able to locate your open request in our Support channel, so I've followed up with you there to do a little more investigating.

If you'd like to, please just check your inbox when you have a moment and we can take it from there.

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Google Docs + Safari - not working

New member | Level 2
New member | Level 2

Hi, I'm having the same problem - can't get google doc to work with dropbox in neither chrome or safari. Is there a solution available? Thanks.

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Re: Google Docs + Safari - not working

New member | Level 2
New member | Level 2

Update for everyone who is struggling with this/waiting for a fix: the Dropbox support team has told me via e-mail that this feature is officially not supported for Safari, and that the only solution is to talk to Apple or use a different browser. They were not able to confirm with me that Dropbox takes responsibility for the not-working feature, and also not that they are currently working on building compatibility with Safari.

Re: Google Docs + Safari - not working

Helpful | Level 6
And Firefox?
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Re: Google Docs + Safari - not working

New member | Level 2
New member | Level 2

This feature also doesn't work for me (Safari browser).  Chrome works fine.  

 

Is Dropbox planning on addressing this?  Many users impacted, no response.  We are a paying enterprise customer.  

 

Not a good look for Dropbox here.  Reading through this thread and there is no acknowledgement that the feature doesn't work, and no acceptance of responsibility.  That only came via a user posting about their private email comms with a Dropbox support person.

 

Dropbox, are you planning on fixing this, or at least taking responsbility for the feature not working? 

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Re: Google Docs + Safari - not working

Dropboxer
Dropboxer

Hey everyone, hope you're all doing well!

 

I'd just like to let you know that the team is aware of this issue and are looking into it.

 

It seems that this issue is with the latest versions of Safari and Firefox, so in the meantime if you need to use this feature I can recommend using another browser such as Chrome.

 

I'll be sure to update you all once we have any updates on the matter.

 

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Google Docs + Safari - not working

New member | Level 2
New member | Level 2

Is there any expected time-line for resolving?   Many users prefer to avoid using Chrome for a variety of reasons.  

Highlighted

Re: Google Docs + Safari - not working

Dropboxer
Dropboxer

Hey @dpryan87!

 

At the moment, I don't have a timeline to share with you unfortunately. However, I'll make sure to keep this thread up to date with any news I receive on this.

 

Chrome was just mentioned as an example, so I understand if you prefer to use another browser. As long as it is up to date, you should be okay to use most browsers in the meantime.

 

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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