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Grey X on desktop files, folders and shortcuts

Grey X on desktop files, folders and shortcuts

Jeff H.8
Explorer | Level 4

I see grey 'X's on files/shortcuts and folders (both!) on my windows 10 pro 64bit, latest version desktop. If I press F5 (to refresh), they go away for a second then reappear. Not ALL of the files have the X, but most do.

 

You can see a screenshot here.
https://scottiestech.info/wp-content/uploads/2016/02/grey_X_icons.jpg

 

Any suggestions appreciated...

1 Accepted Solution

Accepted Solutions

Re: Grey X on desktop files, folders and shortcuts

Jay
Dropboxer

Interesting image, Jeff... 

 

This is definitely not a Dropbox icon, though it's possible that there could be some conflict in some way.

I've done some research on the web, and found this long and old thread for people with the same issue, including the same image you posted!

After a brief scan of the thread, it appears that it could be related to OneDrive, or Carbonite, or a corrupt icon cache, since those Xs should be the shortcut arrow instead.

The simplest thing you can do is right-click on an empty spot on the desktop and then click Refresh. 

Try reading over that thread to see what else might work for you. Note that as this appears to be unrelated to Dropbox, I can't officially recommend any steps which might affect your system.

Let us know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

43 Replies 43

Re: Grey X on desktop files, folders and shortcuts

Rich
Super User II

That doesn't seem to be a Dropbox overlay. Do you have any other applications that use icon overlays?

 

For reference, here are the icon overlays that you would see from Dropbox:

 

Re: Grey X on desktop files, folders and shortcuts

Jeff H.8
Explorer | Level 4

Interesting that the grey X isn't a dropbox indicator.  When I closed dropbox, then the X's went away, so it felt like Dropbox was the culprit.  Thoughts?

Re: Grey X on desktop files, folders and shortcuts

Mark
Super User II
Maybe worth a reinstall? Wonder if the overlays have become corrupt?

www.dropbox.com/downloading

 


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Re: Grey X on desktop files, folders and shortcuts

Rich
Super User II
Corrupt overlays could definitely be a possibility. Windows has a limit of 15 registered overlays, and if you have multiple applications that use overlays, they'll start to overwrite each other. This is a common complaint to Microsoft for such a low limit, and to Dropbox for registering so many for itself. Mark is correct that if it is a problem with your overlays, a reinstall would usually fix it.

Side note... a grey X, according to Microsoft, refers to a file that's been archived to tape. Running any backup software?

Re: Grey X on desktop files, folders and shortcuts

Jay
Dropboxer

Interesting image, Jeff... 

 

This is definitely not a Dropbox icon, though it's possible that there could be some conflict in some way.

I've done some research on the web, and found this long and old thread for people with the same issue, including the same image you posted!

After a brief scan of the thread, it appears that it could be related to OneDrive, or Carbonite, or a corrupt icon cache, since those Xs should be the shortcut arrow instead.

The simplest thing you can do is right-click on an empty spot on the desktop and then click Refresh. 

Try reading over that thread to see what else might work for you. Note that as this appears to be unrelated to Dropbox, I can't officially recommend any steps which might affect your system.

Let us know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Grey X on desktop files, folders and shortcuts

giriarya
New member | Level 2

Hi,

I was facing this issue today of having Grey X on some of my desktop shortcuts as well as saved files on desktop.  I tried this ==> went to task manager ==> In processes tab, i selected Windows Explorer & clicked on Restart.  You can as well End Task Windows Explorer and restart again.

This resolved the Grey X issue for me.

thx,

Girish

Re: Grey X on desktop files, folders and shortcuts

Jeff H.8
Explorer | Level 4

Thanks for the reply.  I did the same, x's reappeared immediately.

Re: Grey X on desktop files, folders and shortcuts

JS_IT
New member | Level 2

Take A look at your Smart Sync Settings Mine Were set to online only which is what gave me the Error once i changed to Local Problem Solved no Re Install Required 

Re: Grey X on desktop files, folders and shortcuts

PerfectMike
New member | Level 2

This solved my issue as well, all the X's were grey, on all the Dropbox files, after 3 re-installations and many days of frustration, I was sent this thread by Dropbox Technical and I finally found this solution, about 1 minute before I read your comment! Thanks.

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