HP Promotion: Dropbox does not install

[MaxD]

Hi,

Recently I purchased a new HP laptop. When I registered through the Dropbox promotion it says "Installation in progress". I waited for several hours but Dropbox did not installed on my laptop.

I checked my Dropbox account online, but it is still 2GB. Could you please fix this problem?

Thanks

[Daphne]

Hi @MaxD, I'm sorry to hear you're having trouble with this!

Can you let me know, if you open the task manager for your computer, do you see any activity going on there from Dropbox?

Or does the window appear to be frozen?

Let me know and we can go from there!

[MaxD]

Hi @Daphne,

Thanks for your reply. The window doesn't seem to be frozen or non-responsive. The loading animation was working but nothing was installed even after 5 hours.

[Jay]

Hi @MaxD, could you try rebooting the machine to see if this helps, and try activating the promotion again via the app?

Keep me updated with any progress!

[MaxD]

Hi @Jay,
Of course! This is the first solution I tried! Surprisingly, I got the same results I explained in the firs post.

[Jay]

Could you try updating Windows in case there's any security updates needed first, and then try the Dropbox installation again?

[MaxD]

Thanks for your reply but I don't believe it is related to such problems. I should mention that Windows was updated to the latest version when I tried to sign up for Dropbox.

My problem is not about installing Dropbox. The problem is that I signed up in Dropbox through the Dropbox promotion app and I received the confirmation email. I have access to my online Dropbox account so, I can install dropbox manually. However, if I do so, I may use my 25 GB offer.

[Jay]

Would it be possible to contact you at the email associated with your profile to look into this further? Thanks!

[Smansilla96]

Hey, It happens the same to me. What can I do to fix it?

[Walter]

Hi there @Smansilla96, sorry to hear that. 

May we reach out via email through the address that's connected to your profile here on our Community to have a further look into this?