HP offer not working

[Liam463]

Hi all, apologies if I have posted this in the wrong place. I've recently started using Dropbox and found that my laptop qualifies for the 12 months free 25gb of dropbox storage, and having tried to activate it on my laptop it keeps coming up with an error that I need to upgrade to a better web browser. I have always exclusively used chrome and it is set as my default browser. No amount of fiddling and faffing has resolved this, and I am only trying to add the activation. Does anyone have any idea how I can add the 25gb offer to my account?

Kind regards,

Liam

[Lusil]

Hey there @Liam463, let's see what we can do here. 

Just to make sure that we cover as much initial troubleshooting as possible, could you let me know if you've checked if your browser has any remaining updates?

If you have, could you try redeeming the promotion from another browser by any chance? 

Let me know what you find and we'll go from there, cheers!

[Liam463]

Hi Lusil, apologies for the delay in replying I have been working crazy hours! I have today updated chrome and even installed firefox, and updated microsoft edge and windows explorer and tried a combination of all three browsers and still get the same error warning and am totally unable to claim the 25gb offer for some reason. It still pops up that the browser is unsupported and I am unable to claim the offer no matter what I have tried.

Thanks again for your help,

Liam

[Lusil]

No worries, @Liam463!

Are you able to give this a try from an incognito browser?

If not, could you make sure that you don't have any pending updates?

[Liam463]

Hi again Lusil,

It won't let me open it in a browser it's almost like an application which is opened and then tells me to update my browser when I try to open it so I never get as far as a browser to even try and open it in incognito mode if that makes any sense at all?

[Lusil]

Thanks for trying that out, @Liam463. 

I've sent you a ticket so that we can have a better look into this together. 

Whenever you have the chance, check your inbox and we'll go from there. 

Looking forward to hearing back from you!

[Waf2425]

Hi Dropbox, I have been having the same issue as well and tried all the things that you told Lusil to try as well. I was wondering if any of you at Dropbox could open a ticket for me so we could have a look into trying to resolve the issue.

Thanks!

[Walter]

Hey @Waf2425  - sorry to hear you're having issues with this and thanks for the nudge.

I just sent you an email to have a further look into this matter internally.

At your convenience, please have a look at your inbox and we'll take it from there.

[Waf2425]

Hi Walter,

I am so sorry for the late response. I was very busy with school work and I am now free on winter break. I just went over all the things you sent to me in the email and I will post the list here. There is no device connected to my account because the downloaded dropbox on my HP computer is not working and is posting an error message that I am attaching with this message. I bought this device brand new back in 2016. Dropbox came pre-installed and still says "Special Dropbox 25 GB offer" when I click on dropbox to open it but it gives me an error message saying that my browser is too old even though Chrome is up to date. I did not sign in with any other account and my mobile carrier is T-mobile. I am sending you a screenshot of both how it says "Special Dropbox offer" and "Error 409". 

[Walter]

Thanks for the additional information and the screenshot too @Waf2425

Would it be OK if we reach out via email to have a further look internally at this point?