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Hello i am very new to this and only have access to dropbox on my mobile but i cant open any files

Hello i am very new to this and only have access to dropbox on my mobile but i cant open any files

Bauldy61
Explorer | Level 3

I keep getting told my password is incorrect even though i know its not

6 Replies 6

Re: Hello i am very new to this and only have access to dropbox on my mobile but i cant open any fil

Lusil
Dropboxer

Hi @Bauldy61, I'd be more than happy to help!

As a first step, could you try uninstalling the mobile app, rebooting your device, and reinstalling the mobile app? Maybe that will do the trick. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Hello i am very new to this and only have access to dropbox on my mobile but i cant open any fil

Bauldy61
Explorer | Level 3
Thank you, i will give it a try.

Re: Hello i am very new to this and only have access to dropbox on my mobile but i cant open any fil

Lusil
Dropboxer

Take your time, @Bauldy61

Give me a shout with any updates! :slight_smile:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Hello i am very new to this and only have access to dropbox on my mobile but i cant open any fil

Здравко
Super Collaborator | Level 20

Hi @Bauldy61,

Are you sure correct password was used? Note: Your username is your account e-mail, your password isn't your e-mail password, but the password you have used to login here, in this forum!

Hope this gives the right direction. :wink:

Re: Hello i am very new to this and only have access to dropbox on my mobile but i cant open any fil

Uali59947
New member | Level 2
No my open bropbox

Re: Hello i am very new to this and only have access to dropbox on my mobile but i cant open any fil

Mark
Super User II

Hi @Uali59947 

We need more info here please 🙂


 


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