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HelloSign integration with Dropbox has stopped working

HelloSign integration with Dropbox has stopped working

Steve2Teck
Explorer | Level 3

HelloSign integration with Dropbox has stopped working for one of my users and HelloSign have had the ticket over a week but its still not resolved. And when I try going through Dropbox support they are telling me they have no affiliation with HelloSign !! Despite it being a Dropbox company !!! Rant over.

We use Dropbox Business and Admin > Settings > App Integrations > HelloSign for Dropbox is set to ALLOW

When I sign into the users HelloSign account > Integrations > Dropbox and click Activate I get error message 

"This app has been blocked for your team. Go to the admin console to change permissions for HelloSign Sync (b'dbaid:AADpNskh8TlXanAP_5BHOQ0VY10Z8THh6jA')."

 

It was previously working fine up until a week ago. Dropbox support are letting me down and their "chat" and telephone support people cant assist. They just keep saying they have marked it as urgent and have put a note on the ticket. Just not good enough.

4 Replies 4

Re: HelloSign integration with Dropbox has stopped working

Jay
Dropboxer
Hi @Steve2Teck, thanks for messaging the Community.

I understand your frustration over this matter. 
 
Do you have the ticket ID in order for me to locate it on the system?
 
This will help me to assist further.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: HelloSign integration with Dropbox has stopped working

Steve2Teck
Explorer | Level 3
Hello Jay,
Ticket is 14938204
Thanks

Re: HelloSign integration with Dropbox has stopped working

Jay
Dropboxer
Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.

Since it is already with a specialist department, they would be the ones to help you out with this error further.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: HelloSign integration with Dropbox has stopped working

Steve2Teck
Explorer | Level 3
Jay, thanks for trying but everyone at Dropbox I’ve contacted about this has said the same and nothing happens . Apparently I’ve been advised that crossing my fingers would help…..that was one of the support comments today.
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    Steve2Teck Explorer | Level 3
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    Jay Dropboxer
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