HelloSign integration with Dropbox has stopped working for one of my users and HelloSign have had the ticket over a week but its still not resolved. And when I try going through Dropbox support they are telling me they have no affiliation with HelloSign !! Despite it being a Dropbox company !!! Rant over.
We use Dropbox Business and Admin > Settings > App Integrations > HelloSign for Dropbox is set to ALLOW
When I sign into the users HelloSign account > Integrations > Dropbox and click Activate I get error message
"This app has been blocked for your team. Go to the admin console to change permissions for HelloSign Sync (b'dbaid:AADpNskh8TlXanAP_5BHOQ0VY10Z8THh6jA')."
It was previously working fine up until a week ago. Dropbox support are letting me down and their "chat" and telephone support people cant assist. They just keep saying they have marked it as urgent and have put a note on the ticket. Just not good enough.
Jay, thanks for trying but everyone at Dropbox I’ve contacted about this has said the same and nothing happens . Apparently I’ve been advised that crossing my fingers would help…..that was one of the support comments today.