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Help to find my files again please

Help to find my files again please

Giorgos konios
Explorer | Level 3
I had a Dropbox account to my previous phone... I opened it and I am trying to enter to the app but I can’t... Also I can’t take an email to my email address because I don’t remember my password.. Please tell me what to do to take my files and photos back
5 Replies 5

Re: Help to find my files again please

Mark
Super User II

Why cant you enter the app?

In terms of forgotten password you can get a reset at www.dropbox.com/forgotten

If you mean you cannot access your email as you dont know THAT password then the only thing to do is get access via your old phone's Dropbox. Without access to the email account your Dropbox is linked to there is no way to recover the account


 


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Re: Help to find my files again please

Giorgos konios
Explorer | Level 3
I made reset and I am trying to enter via my old phone app but it doesn’t accept and I don’t know why... is there a possibility that my files are all gone??

Re: Help to find my files again please

Daphne
Dropboxer

Hello @Giorgos konios!

 

Can you let me know if you have any issues signing in with your email and new password via the website here?

 

If you're getting an error message when trying to sign in via the app, could you send a screenshot (excluding any personal info like your email) of the error?

 

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help to find my files again please

Giorgos konios
Explorer | Level 3
I am entering normally but it’s like I enter as first time... I don’t know... I think I lost them

Re: Help to find my files again please

Daphne
Dropboxer

If you follow these steps here, are you able to find/restore any files from there @Giorgos konios?

 

If you can't find any of your files there, can you let me know if you see any events in your Events page here?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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