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Help with Windows app bug: Lag/unresponsive while moving files

Help with Windows app bug: Lag/unresponsive while moving files

shadowcat412
Explorer | Level 3

Lag/unresponsiveness when trying to move files within the dropbox windows app.

 

50% of the time drag and drop works correctly:

1. Click and hold on a file

2. Move the mouse (the moving file picture follows the mouse movement)

3. Drop the file in a different folder

 

50% of the time drag and drop does not work correctly:

1. Click and hold on a file

2. Move the mouse (the moving file picture does not follow the mouse movement)

3. The file is not dropped in the folder where the mouse button is released

 

Please help. It makes dropbox unusable for my intended purpose.

5 Replies 5

Re: Help with Windows app bug: Lag/unresponsive while moving files

Walter
Dropboxer

Hi @shadowcat412; welcome to our Community and thanks for flagging this.

 

Just to make sure we're troubleshooting the right thing here, could you clarify if you're referring to the desktop app that's shown within your system tray or if this is about the Dropbox for S Mode for Windows 10 devices? 


Could you also let me know the device's exact OS and build and the version of our app? 

 

The moving or copying action is handled by your device's OS so there might be a pending update you need to perform. 

 

In any case, please keep me posted. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help with Windows app bug: Lag/unresponsive while moving files

shadowcat412
Explorer | Level 3

The desktop app that's shown within system tray. I click "open dropbox" within that App to go to Spaces. The spaces app is where I'm having this issue. I'm not sure what S mode is.

 

OS: Windows 10 Home v 1909 (build 18363.1139)

Dropbox: 108.4.453

 

Thanks for looking into this!

Re: Help with Windows app bug: Lag/unresponsive while moving files

shadowcat412
Explorer | Level 3

Still looking for a solution. I did a fresh install of Dropbox app but it same issue still persists.

Re: Help with Windows app bug: Lag/unresponsive while moving files

shadowcat412
Explorer | Level 3

Just installed OS feature update but still same issue.

 

Now on OS version 20H2 (OS build 19042.572)

Re: Help with Windows app bug: Lag/unresponsive while moving files

shadowcat412
Explorer | Level 3

Strange workaround may provide a hint to the issue:

  1. Click file to highlight it
  2. Drag file to move it

 

This is the reason why the issue only appeared some of the time. When the file was already highlighted, it could be dragged and dropped. If it wasn't highlighted, then drag and drop doesn't work. Very tedious to always click before moving a file.

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    shadowcat412 Explorer | Level 3
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    Walter Dropboxer
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