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Help with new computer and dropbox

Help with new computer and dropbox

ascholz
Explorer | Level 3

I recently got a new computer when I try to log in to the app it does not allow me to sign in. I know my password is correct I was able to get on dropbox online but I want the dropbox in my file explorer and I am not sure how to get it there. When I go to sign into the app I put my information in and then my email gets the security email and I click yes that is me but the app still doesn't sign in. I just need the dropbox folders in my file explorer

3 Replies 3

Re: Help with new computer and dropbox

Daphne
Dropboxer
Hi @ascholz, I'm sorry to hear you're having trouble with this!

Could you send me a screenshot of where it's getting stuck when you try sign in, so that I can have a better idea of what's going on here?

Please just make sure not to include any personal info, such as your email in the screenshot.

Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help with new computer and dropbox

ascholz
Explorer | Level 3

 

Here is where I am trying to sign in I put my information in and then my email gets a security alert. But it doesn't actually sign me in. My main objective is to get dropbox onto my file explorer to save my work documents.

 

 

 

 

2021-03-19.png

Re: Help with new computer and dropbox

Megan
Dropboxer

Hey @ascholz, it looks based on the screenshot that you use Dropbox for S mode. 

 

One major difference between the stable Dropbox desktop application and the S mode, is that the latter is more limited, and this version currently is not designed to sync an entire folder or create a Dropbox folder locally. 

 

As for the password issue, if I were you I would try resetting the password and seeing if the app will then let me in.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Who's talking

Top contributors to this post

  • User avatar
    Megan Dropboxer
  • User avatar
    ascholz Explorer | Level 3
  • User avatar
    Daphne Dropboxer
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