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Hidden Dropbox. Sync problems

Explorer | Level 3
Hi. I had sync problems before and I reinstalled my Dropbox by wiping it from the control panel in my PC. But whenever I install it again, it comes out to be Dropbox 1, dropbox 2. If I search anything, it shows no result. As per my understanding, I believe it is because of the hidden dropboxes. Today if I save anything, it will not sync but if my team saves, it syncs. It shows a Red Cross sign but I have 12.5 TB left in my Dropbox. Can someone help me with it?
4 Replies 4
Highlighted

Re: Hidden Dropbox. Sync problems

Dropboxer
Dropboxer

Hi @yash06. I will help with this syncing issue! 

Let's start with the version of your Operating system and the version of Dropbox running there. 

Can I also get a screenshot of the search not giving you results and the red "X" you are referring to, before I provide any next steps please? 

Thank you so much! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Hidden Dropbox. Sync problems

Explorer | Level 3

This is how it looks when I save the file. The red cross comes up. 

Screenshot (128)_LI.jpg

And when I search the file, it shows no result. I showed that 1672 is in the folder but does not come up in the search results. 

Screenshot (129)_LI.jpg

Dropbox 84.4.170 version and my operating system is windows 10

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Re: Hidden Dropbox. Sync problems

Explorer | Level 3

Hi @Fiona. Forgot to mention you before. 

Highlighted

Re: Hidden Dropbox. Sync problems

Dropboxer
Dropboxer

Thanks for the screenshots @yash06. Have a nice week! 

Please drag the file out of the local Dropbox folder and back in, if the red "x" appears again, try to upload the file from the website and let me know what happens. 

Thank you for your patience! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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