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High memory usage is unsolvable

High memory usage is unsolvable

hikkuto
Explorer | Level 3

I really like Dropbox, more than Google Drive. But it is in the past. I prefer Google Drive now. What I really hate about Dropbox is the high memory usage. I already tried to uninstall and reinstall, but it is gotten worse. Even doing nothing, the used memory is around 290-300MB, and now after reinstalling, it can even exceed 400MB. The "Dropbox preferences (32-bit)" process eats the most memory.  My files are around 65.000 and saved inside "D:\Documents.Cloud\Dropbox\". In my Windows 11, Dropbox is the second-highest memory usage after the browser (with many opened tabs). Why is it still not yet solved, even after years and many users are complaining about it?

 

hikkuto_3-1634184543708.png

 

 

 

6 Replies 6

Re: High memory usage is unsolvable

hikkuto
Explorer | Level 3

I also already tried to check whether there are symlinks in the Dropbox folder, but there is nothing with the following codes.

Get-ChildItem -Path "D:\Documents.Cloud\Dropbox\" -Force |
    Where-Object { $_.LinkType -ne $null -or $_.Attributes -match "ReparsePoint" } |
    ft FullName,Length,Attributes,Linktype,Target

and

dir /AL /S D:\Documents.Cloud\Dropbox\

I used to have one that points to a folder inside Dropbox, but I did not create any symlinks after a clean installation of Windows. My Windows installation is also due to another problem with Dropbox that won't show thumbnails.

 

Re: High memory usage is unsolvable

Lori
Dropboxer

Hi @hikkuto, I hope you're doing well!

As a first troubleshooting step, it'd be nice if you had a look at this Help Center article. 

Also, feel free to let me know the version and syncing status of your app. 

Can you check, and keep me posted? 

Thanks!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: High memory usage is unsolvable

hikkuto
Explorer | Level 3

My Dropbox version is v133.4.4089. There is no conflict, not uploading/downloading, or whatsoever, and the files are all synced.

hikkuto_0-1634262685739.png

I also deleted any desktop.ini, thumbs.db, temp files started with ~$.

Quit and rerun the Dropbox, but it still takes 324MB.

Re: High memory usage is unsolvable

Lori
Dropboxer
Thanks for the info, @hikkuto

Can you maybe try these steps?

If you're still having trouble with it though, don't hesitate to give us another nudge, and we'll make sure to get back to you as soon as possible. Cheers!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: High memory usage is unsolvable

hikkuto
Explorer | Level 3
Yes, I already read and tried that a few times, even before posting here. It still didn't fix the memory usage.

Re: High memory usage is unsolvable

Lori
Dropboxer
No worries, @hikkuto.

Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally?

Let me know and we'll take it from there.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lori Dropboxer
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    hikkuto Explorer | Level 3
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