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Hosting Issues on Apple Products

Hosting Issues on Apple Products

vansar
Explorer | Level 3

Our team uses Dropbox as a file repository. We have many links to a 3rd party platform. Recently, these images are not displaying. The other platform said it's an issue with Dropbox hosting files on Apple products. No issues with Android mobile devices or a PC, just iPhones.  Please provide suggestions/workarounds as our platform goes live next week. Thanks!

5 Replies 5

Re: Hosting Issues on Apple Products

Walter
Dropboxer
Hey @vansar; thanks for using Dropbox and welcome to our Community!

Can you please let me know how exactly are you embedding those links to this 3rd party platform and, if possible, send us a screenshot of how it looks like on your end? 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Hosting Issues on Apple Products

vansar
Explorer | Level 3
We are using Dropbox to host graphics and then inserting into One Cause fundraising platform. We share the file and copy and paste the URL into One Cause. In the One Cause platform, the graphic is blank and all I see is the title I provided, similar to a broken link. No issues with Android.

Re: Hosting Issues on Apple Products

Jay
Dropboxer
Hi @vansar, would it be possible to contact you at the email associated with your profile to look into this further? Thanks!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Hosting Issues on Apple Products

vansar
Explorer | Level 3
Yes, Jay, that sounds good.

Re: Hosting Issues on Apple Products

Jay
Dropboxer
Thanks, I've sent you an email, could you reply to it when you get the chance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Jay Dropboxer
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    vansar Explorer | Level 3
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    Walter Dropboxer
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