How can I relink a device after uninstalling the app and getting the device limit message?

[GHAN]

Hi,

I had dropbox installed on three PCs and on one mobile for already 4-5 years. Today I have unistalled my dropbox desktop app from one of my computers and reinstalled. Unfortunatelly now I cannot sign in to my account, it says that up to 3 devices could be linked.

How can I solve this issue? or how can I link my device again? And why I haven't received any information that as soon as I unlink one of my devices, it won't be possible to link again?

Thanks in advance. 

[Jay]

Hi @GHAN, thanks for joining the Community!

The 3 device limit on Basic accounts was implemented over a year ago. For users who already had more than 3 devices connected, they were allowed to remain linked to their account.

However, adding new devices, or unlinking and relinking an existing device, wouldn’t work until the account has less than 3 devices connected.

Hope this helps to clarify matters.

[GHAN]

Hi,

Thank you very much for the reply.
I did not receive any information that there will be limit for the linked devices, and if I unlink any of them, I won't be able to relink again.

Is it possible to make an exclusion or any solution?
Thank you.

[Rich]

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@GHAN wrote:
I did not receive any information that there will be limit for the linked devices, and if I unlink any of them, I won't be able to relink again.

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It was announced in March of 2019 that this change was taking place.

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Is it possible to make an exclusion or any solution?

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That's not possible. The only way to relink the device now would be to upgrade to a paid account for a month, link the extra device and then downgrade your account again.

[GHAN]

Hi,

Thank you very much.