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How can I restore my files back to my computer?

How can I restore my files back to my computer?

shuqing
New member | Level 2

I BACKUP ALL THE FILE FROM DESKTOP TO DROPBOX

I PRESS WRONGLY SO I PAUSE IT 

ACTUALLY I NEED BACKUP FILE TO DROPBOX ONLY BUT I PRESS WRONGLY MOVE FOLDER TO DROPBOXSO 

BACKUP UNTIL 20% THAT SHOW LESS STROAGE

SO I DOWNLOAD RESTORE BACK TO MY COMPUTER

 

QUESTION 1: IF DOWNLOAD BACK THE FILE ACTUALLY IS 100% IS MY COMPUTER FILE? OR ONLY RESTORE BACK 90%?

QUESTION 2: DROPBOX KEEP DATA IS HOW LONG ? 1 MONTH ? 2 MONTH?

1 Reply 1

Re: How can I restore my files back to my computer?

Daphne
Dropboxer

Hello @shuqing, thanks for reaching out to us here!

 

If the files that were backed up were synced to your Dropbox account, then the files should be present in your account. However, if the files added to the Dropbox folder was more than the space your Dropbox account can hold, then not all of the data will have been able to sync to your account.

 

Can you clarify for me what happened after enabling the computer backup for your desktop app? Did you delete the files from the Dropbox folder?

 

Also, if the data is in your account then they will be kept there until they're deleted or if your account becomes inactive. If you have deleted a file, then you can restore the files depending on your account's version history window.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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