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How do I report a crash to Dropbox?

How do I report a crash to Dropbox?

vonlost
Explorer | Level 4

I have the Mac traceback, showing exactly where it crashed.  Developers at Dropbox should see it.

3 Replies 3

Re: How do I report a crash to Dropbox?

Daphne
Dropboxer
Hello @vonlost, thanks for reaching out to us here!

Just to make sure we're on the same page, are you getting any errors when the app crashes, or is the app silently crashing?

Please send along a screenshot if you're getting any errors.

Also, what version of the app do you have installed at the moment?

Keep me posted!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: How do I report a crash to Dropbox?

vonlost
Explorer | Level 4

Hi Daphne,

 

I have Version 116.4.368 (116.4.368).  It was Dropbox Finder Extension that crashed.  I wasn't using Dropbox at the time, just dragging files in Finder to/from iCloud.  The only message was the "Problem Report for Dropbox Finder Extension" that "Dropbox Finder Extension quit unexpectedly."  I have the traceback, which includes the part below.  Do you want the whole thing?

 

Cheers,

Ron

 

Process:               garcon [58653]
Path:                  /Applications/Dropbox.app/Contents/PlugIns/garcon.appex/Contents/MacOS/garcon
Identifier:            com.getdropbox.dropbox.garcon
Version:               2.8 (116.4.368)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           garcon [58653]
User ID:               505
 
Date/Time:             2021-02-23 11:01:31.203 -0800
OS Version:            macOS 11.2.1 (20D75)
Report Version:        12
Anonymous UUID:        CFC03D4E-E424-BF58-1F5D-33CA048B53FA
 
 
Time Awake Since Boot: 210000 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'url does not refer to a path'
terminating with uncaught exception of type NSException
abort() called
 
Application Specific Backtrace 1:
0   CoreFoundation                      0x00007fff205066af __exceptionPreprocess + 242
1   libobjc.A.dylib                     0x00007fff2023e3c9 objc_exception_throw + 48
2   CoreFoundation                      0x00007fff2052f512 +[NSException raise:format:arguments:] + 88
3   Foundation                          0x00007fff21328197 -[NSAssertionHandler handleFailureInFunction:file:lineNumber:description:] + 166
4   garcon                              0x000000010484a0eb garcon + 24811
5   libdispatch.dylib                   0x00007fff201e85dd _dispatch_call_block_and_release + 12
6   libdispatch.dylib                   0x00007fff201e97c7 _dispatch_client_callout + 8
7   libdispatch.dylib                   0x00007fff201f5b86 _dispatch_main_queue_callback_4CF + 940
8   CoreFoundation                      0x00007fff204c9970 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
9   CoreFoundation                      0x00007fff2048b852 __CFRunLoopRun + 2731
10  CoreFoundation                      0x00007fff2048a6ce CFRunLoopRunSpecific + 563
11  HIToolbox                           0x00007fff28712630 RunCurrentEventLoopInMode + 292
12  HIToolbox                           0x00007fff2871242c ReceiveNextEventCommon + 709
13  HIToolbox                           0x00007fff2871214f _BlockUntilNextEventMatchingListInModeWithFilter + 64
14  AppKit                              0x00007fff22caa9b1 _DPSNextEvent + 883
15  AppKit                              0x00007fff22ca9177 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366
16  AppKit                              0x00007fff22c9b68a -[NSApplication run] + 586
17  AppKit                              0x00007fff22c6f96f NSApplicationMain + 816
18  libxpc.dylib                        0x00007fff200e043b _xpc_objc_main + 919
19  libxpc.dylib                        0x00007fff200dfe65 _xpc_copy_xpcservice_dictionary + 0
20  Foundation                          0x00007fff212392bd +[NSXPCListener serviceListener] + 0
21  PlugInKit                           0x00007fff2afd5273 __PLUGINKIT_CALLING_OUT_TO_CLIENT_SUBSYSTEM_FOR_BEGINUSING__ + 35483
22  PlugInKit                           0x00007fff2afd4efb __PLUGINKIT_CALLING_OUT_TO_CLIENT_SUBSYSTEM_FOR_BEGINUSING__ + 34595
23  PlugInKit                           0x00007fff2afd5639 __PLUGINKIT_CALLING_OUT_TO_CLIENT_SUBSYSTEM_FOR_BEGINUSING__ + 36449
24  ExtensionKit                        0x00007fff31941d05 EXExtensionMain + 70
25  Foundation                          0x00007fff212a8479 NSExtensionMain + 208
26  libdyld.dylib                       0x00007fff203af621 start + 1
27  ???                                 0x0000000000000001 0x0 + 1
 
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x00007fff20366462 __pthread_kill + 10
1   libsystem_pthread.dylib       0x00007fff20394610 pthread_kill + 263
2   libsystem_c.dylib             0x00007fff202e7720 abort + 120
3   libc++abi.dylib               0x00007fff20359418 abort_message + 231
4   libc++abi.dylib               0x00007fff2034aa7d demangling_terminate_handler() + 266
5   libobjc.A.dylib               0x00007fff202409b1 _objc_terminate() + 96
6   libc++abi.dylib               0x00007fff20358847 std::__terminate(void (*)()) + 8
7   libc++abi.dylib               0x00007fff203587e9 std::terminate() + 41
8   libdispatch.dylib             0x00007fff201e97db _dispatch_client_callout + 28
9   libdispatch.dylib             0x00007fff201f5b86 _dispatch_main_queue_callback_4CF + 940
10  com.apple.CoreFoundation       0x00007fff204c9970 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
11  com.apple.CoreFoundation       0x00007fff2048b852 __CFRunLoopRun + 2731
12  com.apple.CoreFoundation       0x00007fff2048a6ce CFRunLoopRunSpecific + 563
13  com.apple.HIToolbox           0x00007fff28712630 RunCurrentEventLoopInMode + 292
14  com.apple.HIToolbox           0x00007fff2871242c ReceiveNextEventCommon + 709
15  com.apple.HIToolbox           0x00007fff2871214f _BlockUntilNextEventMatchingListInModeWithFilter + 64
16  com.apple.AppKit               0x00007fff22caa9b1 _DPSNextEvent + 883
17  com.apple.AppKit               0x00007fff22ca9177 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366
18  com.apple.AppKit               0x00007fff22c9b68a -[NSApplication run] + 586
19  com.apple.AppKit               0x00007fff22c6f96f NSApplicationMain + 816
20  libxpc.dylib                   0x00007fff200e043b _xpc_objc_main + 919
21  libxpc.dylib                   0x00007fff200dfe65 xpc_main + 437
22  com.apple.Foundation           0x00007fff212392bd -[NSXPCListener resume] + 262
23  com.apple.pluginkit.framework 0x00007fff2afd5273 0x7fff2afba000 + 111219
24  com.apple.pluginkit.framework 0x00007fff2afd4efb 0x7fff2afba000 + 110331
25  com.apple.pluginkit.framework 0x00007fff2afd5639 0x7fff2afba000 + 112185
26  com.apple.ExtensionKit         0x00007fff31941d05 EXExtensionMain + 70
27  com.apple.Foundation           0x00007fff212a8479 NSExtensionMain + 208
28  libdyld.dylib                 0x00007fff203af621 start + 1

 

Re: How do I report a crash to Dropbox?

Walter
Dropboxer
Hey there @vonlost; sorry to jump in here, but could you perform a clean, advanced re-install and let us know if you notice any difference?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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