Re: How many years until Dropbox will fix offline files being unaccessible

mcganty · ‎06-01-2017

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if you go camping for the weekend, and have some file you'd like to access, you're out of luck. This problem has been reported by many people for at least two years (confirm on Google if you doubt this).

FIXThis · ‎09-24-2017

This doesn't work. I'm on wifi right now a strong wifi and it still don't work

Mark · ‎09-24-2017

We cant even attempt to trouble shoot if you dont mention what you've tried and what you are seeing.

Please also note that if you have upgraded to iOS 11 its probably worth starting a new thread about that as its certainly a different issue.

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PeeDub · ‎10-05-2017

I can't believe that DropBox is SO unreliable. The notion that my files are actually being stored 'offline' in my phone seems fanciful due to the constant issues trying to access them. Why would I need to 'Refresh' to play offline files? And why is DropBox saying 'Deciding which files to download' or somesuch with files previously stored offline? Please don't try to second-guess me. I want the files in the folder I asked to be stored offline. Not your version of what I want: MINE.
Instead of developing fancy features (and creaming some I used all the time) why don't you fix the bugs?
Appalling.

I've now experienced a few other file sharing services. When my DB subscription runs out I'm outta here.

rwpallegama · ‎10-08-2017

Accessing the offline content when you are really offline is, in Dropbox, when the offline file is previewed, touch the "three small buttons (ooo)" on the top right hand corner, then select Export and then select "Open in" and then slect the relevant app. It is done.

rwpallegama · ‎10-08-2017

Accessing the offline content when you are really offline is, in Dropbox, when the offline file is previewed, touch the "three small buttons (ooo)" on the top right hand corner, then select Export, then "Open in" and then slect the relevant app. It is done.

PeeDub · ‎10-09-2017

Thanks for the tip, but that's not relevant. I'm using the iPhone version which doesn't have the three small 000's (it's the latest Dropbox app as of Oct 2017 with iOS 10.3.3). Most are my issues should be trivial to find answers for, but they certainly don't seem that way when I trawl the FAQs and this forum. For example: I have specified NO folders are to sync. That's zero syncing, thanks. Yet, my OFFLINE folder keeps getting synced (?) and there seems to be no way to stop it. So much for keeping an archival version of a file... it gets overwritten by Dropbox whether I like it or not. I'm happy to acknowledge my lack of complete knowledge of the DropBox 'system'... I just don't get the notion that "OFFLINE" means OFFLINE, KINDA. Is this system intuitive: No. Is it foolproof: No. Is it cumbersome: Yes. Do I pay a decent subscription: Yes. Am I happy: Make an educated guess.

Jane · ‎10-27-2017

Hey PeeDub, sorry to hear that you're feeling this way.

In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up!

Jane
Community Moderator @ Dropbox
dropbox.com/support

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TheTalk · ‎03-04-2018

This is great, and it appears to work. I don't know why it's so complicated, but at least it does appear that you have access to your files if you're stuck in the middle of nowhere and need the files. And one good thing is that it adds a layer of security to prevent someone from accessing your files! Ha!

@rwpallegamawrote:
Accessing the offline content when you are really offline is, in Dropbox, when the offline file is previewed, touch the "three small buttons (ooo)" on the top right hand corner, then select Export, then "Open in" and then slect the relevant app. It is done.