How many years until Dropbox will fix offline files being unaccessible

[mcganty]

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if you go camping for the weekend, and have some file you'd like to access, you're out of luck. This problem has been reported by many people for at least two years (confirm on Google if you doubt this).

[mcganty]

https://www.dropboxforum.com/t5/Error-messages/Available-offline-not-working/td-p/147745

[mcganty]

https://www.dropboxforum.com/t5/Installation-and-desktop-app/Iphone-offline-files-not-available-offl...

[mcganty]

https://www.dropboxforum.com/t5/Error-messages/Dropbox-offline-files-don-t-work-when-offline/td-p/16...

[mcganty]

https://www.dropboxforum.com/t5/Error-messages/quot-Offline-quot-Files-Not-Available-Offline-on-iPad...

[mcganty]

https://www.dropboxforum.com/t5/Photos-and-videos/Dropbox-does-not-save-offline-files/td-p/148868

[Jane]

Hey mcganty, 

Welcome to the Dropbox Community, happy to have a look into any open tickets you have! 

Because you've already reached out to support, would you mind replying here with a ticket ID, so that I look it up on our platform? 

Also, thanks for letting me know that the issue has been reported before, as well as mentioning the threads, I've made sure that all have been merged into one. 

Will be awaiting this ticket ID. 

Warm regards, 

JaneA

[mary99]

I am adding to the list of users with OFFLINE problems.

I have issues with all my Android devices. Windows works fine.

I make a folder  "available offline"  Whilst on internet can access files ok. I wait until fully synced (not many files) and turn off wifi internet and although I can see the files in offline mode I cannot open them. Keeps asking to check the internet.

[Jane]

Hey @mary99, 

Sorry to hear that, let's see what we can do about it!

To troubleshoot with you, let me ask you some questions below:

- Are you having an issue marking all your folders to be available offline, or is this issue only occurring for specific files?
- What is the size of the folder that you are trying to make available offline?
- How much space do you have available on your device? 
- Would you mind sharing a screenshot of the last screen you're seeing? 

Will be awaiting your reply, so that we look into that together!

Warm regards,

Jane

[mary99]

Have sorted issue.

The files were there but the issue was with the application (in this case adobe pdf viewer). Once that was sorted I can now see my offline files when I am not online. I thought the problem was drop box but it was not.

Sorry for wasting your time

[Jane]

Hey @mary99, 

Glad to hear that offlining works fine for you!  

If you have more Dropbox questions, please give me a nudge here, I'd be happy to follow-up. 

Hope you have a relaxed weekend ahead!

Warm regards, 

JaneA