Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Thanks for the additional info @Snazy30 - much appreciated.
At this point, due to the issue's nature, I'll have to revert to email communication. Therefore, I've just found your existing ticket on our system and provided you with an update there.
Take a look at my message and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey there @Snazy30 - sorry to hear about this.
Could you try clearing your app's cache and log out and in again?
A. On iOS:
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.
B. On Android:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
If you're still get the same results, please let me know and we'll take it from there. Thank you.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the additional info @Snazy30 - much appreciated.
At this point, due to the issue's nature, I'll have to revert to email communication. Therefore, I've just found your existing ticket on our system and provided you with an update there.
Take a look at my message and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Uninstall and reinstall the app. That will clear everything from it. It also fully clears the cache, which the app itself is not great at doing itself.
That's what I thought so too @Rich but on second thought as the Google Sign In uses a web session to log you into your account I guess clearing the browser's cache would be preferable.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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