cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Emma uses to-do lists to get it all done here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to I erase the different gmail login users history on the DB app?

How to I erase the different gmail login users history on the DB app?

Snazy30
New member | Level 2
So here’s the scenario.

I shared my phone with some family members and 3 of them logged onto DP from the app using the gmail option.
They logged out but now when I want to log on I see their emails in the login history. I tried everything to erase this.
I erased the app, I unlinked the emails.
I just want my email to show when I click “login with gmail”
1 Accepted Solution

Accepted Solutions

Re: How to I erase the different gmail login users history on the DB app?

Walter
Dropboxer

Thanks for the additional info @Snazy30  - much appreciated.

At this point, due to the issue's nature, I'll have to revert to email communication. Therefore, I've just found your existing ticket on our system and provided you with an update there.

Take a look at my message and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

6 Replies 6

Re: How to I erase the different gmail login users history on the DB app?

Walter
Dropboxer

Hey there @Snazy30  - sorry to hear about this.

Could you try clearing your app's cache and log out and in again?

A. On iOS:
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”

Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.

B. On Android:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

If you're still get the same results, please let me know and we'll take it from there. Thank you. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: How to I erase the different gmail login users history on the DB app?

Snazy30
New member | Level 2
Nope. The emails still show up in the history. And to make it worse I can log on without even being asked a password.

Re: How to I erase the different gmail login users history on the DB app?

Snazy30
New member | Level 2
I cleared the cache. Logged out. Restarted the phone. And all the previous emails are still there. And it even allows me to login without being asked a password. Not good for security.

Re: How to I erase the different gmail login users history on the DB app?

Walter
Dropboxer

Thanks for the additional info @Snazy30  - much appreciated.

At this point, due to the issue's nature, I'll have to revert to email communication. Therefore, I've just found your existing ticket on our system and provided you with an update there.

Take a look at my message and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: How to I erase the different gmail login users history on the DB app?

Rich
Super User II

Uninstall and reinstall the app. That will clear everything from it. It also fully clears the cache, which the app itself is not great at doing itself.

Re: How to I erase the different gmail login users history on the DB app?

Walter
Dropboxer

That's what I thought so too @Rich  but on second thought as the Google Sign In uses a web session to log you into your account I guess clearing the browser's cache would be preferable.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Rich Super User II
  • User avatar
    Snazy30 New member | Level 2
What do Dropbox user levels mean?
Need more support?