Hi, I spent about an hour on a "chat" with a Dropbox agent yesterday who did not seem to know about this functionality, I have subsequently found this help article.
My question, however, is this: I have seen the prompts to back up my external drive(s) to Dropbox a couple of times on Max OS BigSur and thought I would do a bit of a clean up on them first. Having done that cleanup, I now cannot get the Dropbox dialogue that offers "Do you want to back up disk XXX to Dropbox?" to reappear.
Is there a way to "force" the dialogue to show?
Under Preferences>Backups, I have the "Hide all setup notificaitons when new external drives are plugged-in" un-ticked. (Not sure why they hyphenate "plugged in", but they do). So if there is a notification offering to back up the disk when plugged in, it should not be hidden.
Nothing seems to make the dialogues to backup the external drives show again.
My Dropbox help agent suggested dragging the files, about 1.5TB of them, from the 2TB external drive onto my Dropbox folder on my 0.5TB SSD and then using selective sync, which sounded like a recipe for disaster, and from what that article says, not necessary.
Anyhow, having now discovered the help article in the link above, at least I know I didn't dream what I saw.
However, now it's the weekend, and Dropbox don't help folks outside of standard Mon - Fri working hours, so wondering if any "super users" out there know how to get it to work.
Thanks for any pointers.
@Stephen d.8 wrote:
How to get the Dropbox dialogue to back up an external drive to reappear?
Look on the drive for any hidden files placed there by Dropbox. Delete them, then disconnect and reconnect the drive. That's how Camera Uploads used to identify drives that were connected.
Thanks for the response, Rich.
I don't quite know what sort of file I'm looking for, but I can see the normally hidden files & folders and there's nothing that looks related to Dropbox. Searched with HoudaSpot on both external drives for anything with Dropbox in the name, there's nothing I can find.
@Stephen d.8 wrote:
I don't quite know what sort of file I'm looking for, but I can see the normally hidden files & folders and there's nothing that looks related to Dropbox.
With Camera Uploads, it used to drop a hidden file, .dropbox or .device, or something like that, after it prompted you to upload photos from the drive. I thought they might be tagging drives the same way with the backup feature.
Hi there, I'm having the exact same problem. I've also copied everything on my external hard drive to another one, then reformatted the hard drive, then moved everything back on to it. This didn't work either. The dialogue prompt only appeared on Friday for the first time and I've spent several hours trying to work out how to get it back. I've also done all of what you said above, but with no joy.
I've also connected another external hard drive and had no pop-up prompt asking if I wanted to backup this drive either.
I've also deleted the desktop dropbox app and reinstalled it with no joy.
Maybe the prompt comes from the Dropbox servers. We might receive another prompt during office hours on weekdays or something. I don't know, lol.
Hi @Rich does the new external hard drive backup feature only works for private accounts, and not with pro/business plans?
I'd like to double check on that, because I'm about to switch pro/business but I need to be sure of that first.
Can you confirm Dropbox app will recognize external hard drives to backup with pro/business account?
Using M1 Macbook with Monterey.
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