When I try to view a video on my mobile device I cannot minimize the comment bar in the bottom of the screen in the latest version and I was wondering how I can get rid of the comment bar permanently or minimize it when I'm watching a video.
Hi @Elite Instincts; welcome to our Community!
From what I found, at the moment, there's no way to disable the comment bar in the bottom of the page when you're previewing a video through our mobile app; you can just drag its upper end to the bottom of your screen to keep it somehow minimized.
I understand your track of thought here so I'd suggest sharing your idea in the relevant section of our Community so other similar-minded users can upvote it to show their interest.
In the meantime, as you probably know, you can view (open or export) those video files through another application on your mobile device.
Let me know if you have any questions!
Whenever I watch a video horizontally on my Android phone app, I have both the comments section at the bottom, and the filename at the top of the video, which I cannot get rid of. This didn't use to always be like this and has only started since one of the updates, about a month ago.
This is VERY annoying, to the point it makes me thinking about switching to another storage solution, if not fixed soon.
Am I missing something?
How soon is this going to be solved?
Hi there @oferlit, I hope you're well today!
Would you mind letting me know a little more info about your current set up so that I can look into this further with you? For example:
Keep me posted - thanks!
Thanks for the quick response.
- Dropbox for Android version 182.2.4.
- Issue started about a month ago.
- Samsung Galaxy S7 (model number SM-G930U)
- Android version 8.0.0
- Samsung Experience version 9.0
- Kernel version 3.18.71-14970140
- The issue persists for all video files I ran into, including mp4, wmv, mkv and m4v.
Let me know it you need more information.
Thanks for all the info you provided there @oferlit!
If you haven't already, can you please try reinstalling the mobile app on your device to see if that helps at all?
If not, we would need to have a better look into this with some device specific info through our Support channel.
In this case, please reach out to the team from here. You'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've given so far.
Let me know how it goes!
Thanks for trying that step @oferlit!
I was able to locate your ticket and I've passed along the info you've provided here.
If I can assist with anything else in the meantime, please don't hesitate to drop me a message here.
Have a great day ahead!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!