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How to stop sync

How to stop sync

Genius_G
Explorer | Level 3

Hello all, 

 

I have the following problem and couldn´t find anything on google and was unable to reach out to the support directly (unfortunately)..

I installed DropBox a few days ago and missclicked on the button where it saves all my files to drop box instead of those from my university only.. Now it says that my storage capability is reached and I have several data in the box which I don´t want there. I was trying to find a way to set up my SYNC in a different way so that only my university files are beeing synced.

Can somebody tell me how I can stop the SYNC on all files and just Sync the one folde I need to? And in the next step how I can delete my files in the dropbox without deleting them from my computer (which already happened)?

Thanks in advance!

4 Replies 4

Re: How to stop sync

Daphne
Dropboxer

Hi there @Genius_G, thanks for reaching out to us here!

 

To disable the automatic backup of other folders on your computer outside of the Dropbox folder, please follow the steps outlined towards the bottom of this article

 

Once you've disabled this, you can then move the contents of the folder back to their original locations and then delete the backup folder from Dropbox.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to stop sync

Genius_G
Explorer | Level 3

Hi Daphne, thanks for your quick response.

 

I followed the steps on the article, but unfortunately I do not have an option "back up" at my settings..

I need another solution as soon as possible, because I have to use DropBox for university projects which is impossible due to a lack of storage which is caused by the sync of all documents of the pc... I paused the sync and am trying desperatly since days to solve it, but unfortunately it seems not possible..

Re: How to stop sync

sangkil
New member | Level 2

I have the same symptoms.
No matter how much I look, I can't find the Backup tab and the backup management options.
The situation is too serious and difficult.
How can I turn off the synchronization of the three folders?
Give me a quick answer.
If you have a backup tab for a previous version of the desktop program, please tell me the version number and how I can download it.
Very urgent.

[email removed as per Community Guidelines]

Re: How to stop sync

Daphne
Dropboxer

Thanks for getting back to me here @Genius_G and @sangkil!

 

Would you mind sending me a screenshot of the options that both of you see under the Backups tab? If you don't see this tab in the preferences, please check under "Import" instead.

 

Also, please let me know which versions of the desktop app you have installed.


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Daphne Dropboxer
  • User avatar
    sangkil New member | Level 2
  • User avatar
    Genius_G Explorer | Level 3
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