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How to switch Dropbox accounts on the desktop app

How to switch Dropbox accounts on the desktop app

TessaW
New member | Level 2

Hi I've downloaded my dropbox app but used the wrong account and can't find out how to change the account on the app

1 Accepted Solution

Accepted Solutions

Re: Change account on desktop app

Walter
Dropboxer

Hey @TessaW - welcome to the Forum!

You will need to unlink the wrong account and then connect the correct account. Follow these steps to unlink a computer:

1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock
2) Click on the gear icon in the Notifications panel and select 'Preferences' > 'Account'
3) Click the 'Unlink' button
4) Afterward, Dropbox will prompt you to re-register.

5)Use the correct account's login credentials to connect.  

Note that when you relink, to a different Dropbox account now, the app will detect that another Dropbox folder already exists on the computer, and will give you two options: 'Choose Another Location' or 'Install'. 

In case you need your new Dropbox folder to be in an another location other than your existing folder, click on 'Choose Another Location'. If you'd like your new Dropbox folder to be in the same location as your existing one, click on 'Install'. This will rename the existing Dropbox folder to 'Dropbox (Old)' and will create a new Dropbox folder for the account you’re currently linking.

I hope this helps Tessa and please let me know if you have any more questions.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Re: Change account on desktop app

Walter
Dropboxer

Hey @TessaW - welcome to the Forum!

You will need to unlink the wrong account and then connect the correct account. Follow these steps to unlink a computer:

1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock
2) Click on the gear icon in the Notifications panel and select 'Preferences' > 'Account'
3) Click the 'Unlink' button
4) Afterward, Dropbox will prompt you to re-register.

5)Use the correct account's login credentials to connect.  

Note that when you relink, to a different Dropbox account now, the app will detect that another Dropbox folder already exists on the computer, and will give you two options: 'Choose Another Location' or 'Install'. 

In case you need your new Dropbox folder to be in an another location other than your existing folder, click on 'Choose Another Location'. If you'd like your new Dropbox folder to be in the same location as your existing one, click on 'Install'. This will rename the existing Dropbox folder to 'Dropbox (Old)' and will create a new Dropbox folder for the account you’re currently linking.

I hope this helps Tessa and please let me know if you have any more questions.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Change account on desktop app

TessaW
New member | Level 2
This is amazingly helpful!! Thank you so much- seems sorted now.
Much appreciated
Tessa

Re: Change account on desktop app

Walter
Dropboxer

Glad to hear this Tessa - thanks for keeping me posted.

Should any other question come up, let us know and we'll take it from there.

Thanks again for posting your question in our Forum and have a wonderful week ahead!  


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Change account on desktop app

MonseyBoy
New member | Level 2

Hi,

When I right-click on the Dropbox icon in the system tray, no options come up at all. What can I do? I want to change account!?

Re: Change account on desktop app

Walter
Dropboxer

Sorry to hear that @MonseyBoy  - have you tried rebooting your computer?

Do that at your earliest convenience and should the issue persists, please forward a screenshot of your screen when the problem occurs so I can investigate further.

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Change account on desktop app

melbnz
Explorer | Level 3

Hi, i need more help please.  I've successfully unlinked, however the only option for my work account is to relink. When i click this, the username (that i want to change) is greyed out so i'm unable to change.

Hope you can point me in the right direction 🙂  Thanks

V74.4.115

Would be awesome if DB could support multiple work accounts

Re: Change account on desktop app

Walter
Dropboxer

Sorry I must be missing something here @melbnz - could you send me a screenshot of this so I can get a better view of the matter at hand?

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Change account on desktop app

melbnz
Explorer | Level 3

Can i PM you?  I dont want my email posted here in screenshot. Thanks

Re: Change account on desktop app

Walter
Dropboxer

No worries @melbnz - I just sent you a brief message to your Dropbox associated email address. 

At your earliest convenience, take a look at your inbox and we'll take it from there. 

Thanks in advance for your cooperation!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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