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Hundreds of files disappeared within an hour

Hundreds of files disappeared within an hour

Chris P.77
New member | Level 1

Going into the browser version of dropbox, I can see that almost every folder synced with one user's computer has files that were 'deleted' within the same time frame on the same day. She has no idea what happened, and thankfully it only affected folders she was synced with, not the entire company folder.

Is there a way to see and restore a list of files deleted by one person's account within the one or two hours that everything disappeared? Manually finding and restoring files in hundreds of folders is not realistic.

5 Replies 5

Re: Hundreds of files disappeared within an hour

Mark
Super User II

www.dropbox.com/help/969

and

www.dropbox.com/help/400


 


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Re: Hundreds of files disappeared within an hour

Chris P.77
New member | Level 1

Those links were helpful, but haven't been able to restore the files.

There are no files showing in the events tab from that day. It was 20 days ago...

Re: Hundreds of files disappeared within an hour

Mark
Super User II

Was it a shared folder at all?

If so you may need to rejoin it at www.dropbox.com/share

If not use the links again to log a ticket for Support 


 


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Re: Hundreds of files disappeared within an hour

Ed
Dropboxer

Hi Chris

Can you write us on www.dropbox.com/support so our team can help you?

 

Thanks!




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: Hundreds of files disappeared within an hour

Chris P.77
New member | Level 1

Hi Ed,

I would but I'm forced to provide a link to the event, but there's nothing at all loading on that day. Is there another way to contact support?

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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    Chris P.77 New member | Level 1
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