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Hyperlink in pdf not working in preview

New member | Level 2
New member | Level 2

Apologies if I've put this in the wrong category...

I have a tiny url, which I put into a Word doc, converted to PDF, then added it to Dropbox. It is the only content on the pdf and it links to a Google Sheets published document.

The link has been working fine for a few weeks (as far as I know) in the preview mode in Dropbox, but has suddenly stopped working. It works fine if you download the pdf. But as there are quite a few users of the link and I'm trying to minimise the clicks, I would really love it to work like it did before.

Has something changed in the preview? I have noticed on my end that the document resizes a few times as the preview finally renders it (more than it used to). I have been using Firefox on Mac, however the problem has been reported to me on different browsers/devices.

 

Thanks!

 

2 Replies 2
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Re: Hyperlink in pdf not working in preview

Super User II
Super User II

Can you replicate on other browsers as well?

 

If so I'd suggest logging a ticket at www.dropbox.com/support with the file as an example. You can then track at http://dropbox.zendesk.com


 


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Re: Hyperlink in pdf not working in preview

Helpful | Level 6

I've noticed that PDF previews (and other document previews) have changed as well. Instead of being able to click links or highlight text, the default is now a crossbar cursor to use for commenting, which is not as helpful as it was before. I don't recall seeing anything public about changes to the PDF previewer. 

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